Care Coordinator

Care Coordinator – AmPharm, Parsons, Tennessee

This position serves as a liaison between the input, dispensing, and inventory departments to ensure the smooth and efficient delivery of pharmacy orders while maintaining high standards of quality assurance across all pharmacy procedures. The Care Coordinator will also support our nursing facilities, behavioral healthcare centers, and internal departments, ensuring the accurate and timely delivery of medications and supplies.

• Affordable Medical/Dental/Vision insurance options
• Generous paid time‑off program and paid holidays for full‑time staff
• Tele Doc 24/7/365 access to doctors
• Optional short‑ and long‑term disability plans
• Employee Assistance Plan (EAP)
• 401(k) retirement accounts with company match
• Employee Referral Bonus Program

• Generate daily cycle fill orders for daily delivery to facilities
• Manage and resolve incoming requests from facilities concerning pharmacy orders
• Contact facility staff for order clarification and any information required for order processing
• Track and communicate with nursing facilities concerning equipment availability and delivery
• Obtain medication prescriptions for scheduled medications
• Refer specific clinical questions to pharmacists
• Manage medical records for selected facilities including monthly recertifications and MARs
• Notify consultant pharmacist of state surveys at facilities and assist with questions

• Conduct daily Visions/Framework audits
• Prepare all documentation and assist external auditors for Medicare Part D audits
• Maintain pharmacy issue logs and research/resolve all applicable issues
• Generate and submit daily narcotic reporting as required by Tennessee Board of Pharmacy
• Research, manage, and track non‑formulary medications and generate prior authorizations and medication change requests with guidance of pharmacist
• Perform input and dispensing pharmacy technician duties as needed
• Communicate information effectively to supervisor and others in a timely manner
• Maintain proficiency with computer systems
• Demonstrate accuracy and thoroughness and continually strive to improve quality standards
• Maintain confidentiality of work‑related information and materials in compliance with HIPAA regulations
• Adhere to the principles of the Employee Standards and Code of Conduct and report any violations
• Be knowledgeable and compliant with current company policies and procedures and state and federal regulations
• Attend meetings and in‑services as required
• Perform other duties as assigned

• Knowledge of the pharmacy industry, Medicaid, CMS, and other state/federal regulations. Nursing experience considered in lieu of pharmacy industry knowledge.

• Demonstrate required skills and be able to explain and perform essential functions of the job with or without reasonable accommodations
• Maintain an established work schedule
• Use interpersonal and communication skills including tact and diplomacy
• Use organizational and planning skills with attention to detail and follow‑through
• Establish and maintain effective working relationships
• Demonstrate accuracy and thoroughness and continually strive to improve quality standards

• Three (3) years of pharmacy technician and/or other clinical related experience

• Framework LTC Software System
• Framework ECM Software System
• Microsoft Office programs

• Standard office equipment
• Computer

• Occasional lifting of objects up to 40 pounds
• Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling
• Work performed in a standard office environment
• Must have reliable transportation

• Active Tennessee Board of Pharmacy Technician registration or active Tennessee Board of Nursing licensure.
• Pharmacy Technician Certification (CPhT) (preferred)
• Complete continuing education in pharmacy‑related topics as required to maintain certification

• High school diploma or general education degree (GED)
• Graduate of an accredited nursing program or pharmacy technician program
• Or equivalent combination of…