Patient Services Representative

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External Job Description And Responsibilities

Team Health is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. Team Health has been recognized by Newsweek as one of America’s Greatest Workplaces in Health Care for 2025 – Becker’s Hospital Review names Team Health among the top 150 places to work in healthcare. We continue to grow across the U.S. from our clinicians to corporate employees.

Join us!

• Career Growth Opportunities
• A Culture anchored in a strong sense of belonging
• Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment
• 401k (Discretionary match)
• Generous PTO
• 8 Paid Holidays
• Equipment Provided for Remote Roles

The Patient Services Coordinator serves as a liaison between Team Health affiliates, National Patient Services Call Center, and BasePointe Billing Center in solving and researching complex client‑related issues.

• Resolve and research Team Health Client Services complaints. Suspend and unsuspend accounts per Team Health affiliates.
• Resolve and research hospital complaints concerning billing and charges.
• Research accounts on the system and request medical records.
• Submit researched accounts to Medical Coding for review.
• Submit researched accounts to Medical Director after Medical Coding Manager approval.
• Adjust reviewed complaints after approval and update accounts per Team Health affiliates.
• Correspond with collection agencies to coordinate billing and reimbursement resolutions.
• Correspond to resolve client‑related issues to the Better Business Bureau and Consumer Affairs office.
• Handle the National Patient Services Call Center warm transfers for all business.
• Process NPSC and patient website information.
• Process NPSC ETM tasks.
• Process incoming mail (LOD – Letters of Dispute – from service center or lockbox, insurance updates).
• Communicate and follow up all client complaints to Client Services Manager.
• Comply with mandatory requirements per Client Services Manager.
• Assume other tasks, duties and responsibilities as assigned.

12 weeks of onsite training; remote/hybrid after training completion.

• Excellent personal computer skills, including proficiency in Microsoft Office.
• Ability to handle a variety of tasks in a fast‑paced environment; knowledge of IDX‑BAR preferred.
• Excellent problem‑solving, communication, organizational, and customer service skills.
• Education:
  
  12th grade equivalence or GED.
• Minimum six months experience in a medical billing setting with emphasis on patient relations.
• Travel may be required to billing locations.

None

Requires manual dexterity, frequent computer/telephone usage, and potential overtime beyond regular schedule. Physical and mental stamina to work more than five days per week may be required.

Hybrid

Full‑time

Admin‑Clerical, Administrative, Healthcare

Yes

57309

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