Room Inspector - Dollywood's HeartSong Lodge & Resort - Year Round

Room Inspector - Dollywood's Heart Song Lodge & Resort - Full Time Year Round

The Dollywood Company is seeking a Room Inspector for Dollywood Resorts located in the Great Smoky Mountains of East Tennessee. The position will be full‑time, year‑round.

Dollywood Parks & Resorts includes over 600 rooms and 15 food and beverage outlets. Future plans include expanding the resort footprint to over 1200 rooms across five resorts.

• Inspects the overall cleanliness, appearance, and condition of rooms after cleaning by housekeeping staff to ensure quality standards are met and identifies and resolves quality problems.
• Inspects all televisions, TV remotes, alarm clocks, telephones, and other electronic devices to ensure they are in working order; immediately reports any problems to maintenance.
• Checks all entry locks on rooms to ensure proper working order.
• Manages the completion of the annual room deep‑clean process, ensuring all work is completed and product is ready.
• Inspects overall cleanliness of public space areas and ensures quality standards are met and maintained; identifies and resolves quality problems.
• Analyzes data, evaluates systems, products, and technology, and establishes quality control procedures.
• Ensures proper maintenance is provided to extend useful life of assets and equipment dependability.
• Assists Housekeeping Management in supervising housekeeping employees and ensuring a positive work environment.
• Assists management in evaluating, coaching, disciplining, motivating, and training all hosts; performs special projects as needed.
• Ensures all work is completed safely and complies with company safety program and applicable laws, regulations, and industry standards.
• Follows company policies to handle safety hazards, accidents, or injuries; completes safety training and certifications.
• Conducts departmental and on‑the‑job training of housekeeping staff.
• Evaluates cleaning supplies; investigates product quality problems and recommends changes or improvements.
• Monitors cleaning supplies, keeps inventory, and notifies management when orders need to be placed.
• Completes any company or departmental required leadership training and leadership classes.

Management reserves the right to change or add to these duties at any time.

• Minimum 18 years of age.
• At least 1 year of experience as a room inspector in hotel/hospitality.
• High school diploma or equivalent; college preferred.
• Work history demonstrating supervisory skills: verbal and written communication, leadership, planning, and organizing.
• Basic computer knowledge and usage preferred.
• Must be able to successfully pass a background check and drug screen.

• Displays and lives out "Lead with Love" qualities rooted in Dollywood Company culture: patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
• Friendly impression when speaking to or corresponding with guests, vendors, and employees.
• Genuinely friendly, caring, and takes pride in work; reflects Dollywood’s image.
• Self‑motivated and disciplined.
• Prioritizes and completes work assignments on time.
• Maintains strict confidentiality and judgment regarding privileged information.
• Committed to continuous improvement.
• Professional appearance with good personal hygiene.
• Promotes and supports a team work environment by cooperating and helping co‑workers.
• Productive in a fast‑paced, dynamic environment.
• Dependable work attendance; flexible with assigned schedules including overtime, evenings, weekends, and holidays.
• Responsive to guests’ needs and empowered to act within company guidelines.
• Effective communication, problem‑solving, conflict management, and interpersonal skills.
• Shows appreciation for others.
• Resolve conflicts and maintain positive working relationships.
• Comprehends instructions and retains information.
• Performs duties consistent with creating a safe and secure environment for hosts and guests.
• Flexible to handle frequent changes in priorities.
• Basic math skills.
• Communicates effectively using standard English grammar and punctuation.
• Tolerance of various temperatures while…