PM Room Inspector - Dollywood's HeartSong Lodge & Resort - Year Round

PM Room Inspector – Dollywood's Heart Song Lodge & Resort – Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

We are seeking a PM Room Inspector who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. The role requires proficiency in inspecting rooms and public spaces, ensuring quality and safety standards, and supporting housekeeping operations.

• Inspects overall cleanliness, appearance, and condition of rooms after housekeeping cleaning to ensure quality standards are met; identifies and resolves quality problems.
• Inspects all electronics in rooms (TVs, remotes, alarm clocks, telephones) to ensure they are in working order; immediately reports problems to maintenance.
• Checks all entry locks on rooms to ensure proper working order.
• Manages completion of the annual deep clean process for rooms, ensuring all work is finished and products are ready.
• Inspects cleanliness of public spaces and maintains quality standards; identifies and resolves quality problems.
• Analyzes data, evaluates systems, products, and technology, and establishes quality control procedures.
• Ensures proper maintenance is provided to extend useful life of assets and equipment reliability.
• Assists housekeeping management in supervising staff and ensuring a positive work environment.
• Assists management in evaluating, coaching, disciplining, motivating, and training hosts; performs special projects as needed.
• Ensures all work is completed safely and complies with the Company safety program and applicable laws and industry standards.
• Follows company policies to handle safety hazards, accidents, or injuries; completes safety training and certifications.
• Conducts departmental and on‑the‑job training of housekeeping staff.
• Evaluates cleaning supplies; investigates product quality problems and recommends changes or improvements.
• Monitors supplies, keeps inventory, and notifies management when orders are needed.
• Completes required Leadership Training and Leadership Classes.

• Must be at least 18 years of age.
• Must have at least 1 year’s experience as a room inspector in hotel/hospitality.
• Must possess a high school diploma or equivalent; college preferred.
• Must have a work history that demonstrates supervisory skills, including verbal and written communication, leadership, planning, and organizing.
• Must have basic computer knowledge and usage (preferred).
• Must be able to successfully pass a background check and drug screen.

• Must display and live out Lead with Love qualities: patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
• Friendly impression when speaking with guests, vendors, and employees.
• Reflect Dollywood’s image by being genuinely friendly and caring and taking pride in work.
• Self‑motivated and disciplined.
• Able to prioritize and complete work assignments on time.
• Maintain strict confidentiality and judgment regarding privileged information.
• Committed to continuous improvement.
• Professional appearance with good personal hygiene.
• Promotes and supports a team work environment, cooperating and helping co‑workers.
• Productive in a fast‑paced, dynamic environment.
• Dependable attendance and flexibility with schedules, including overtime, evenings, weekends, and holidays.
• Sensitive to guests’ needs and empowered to act to meet them.
• Effective communication, problem solving, conflict management, and interpersonal skills.
• Shows appreciation of others.
• Can get along with others to work out problems and resolve conflicts.
• Comprehends instructions and retains information.
• Perform duties consistent with creating a safe and secure environment for hosts and guests.
• Flexible to handle frequent changes in priorities.
• Basic math skills: add, subtract, multiply, divide.
• Effective communication using standard English grammar and punctuation.
• Meet physical demands: stooping, bending, manual dexterity, walking uneven ground, pulling, pushing.
• Lift minimum of 20 lb.
• Operate power machines to clean, wash, shampoo carpet.
• Proper use of small hand tools/equipment and cleaning solutions.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever‑changing world.