PM Room Attendant - Dollywood's HeartSong Lodge & Resort - Year Round

PM Room Attendant - Dollywood's Heart Song Lodge & Resort - Full Time Year Round

At Dollywood Parks & Resorts we create memories worth repeating. We provide over 600 rooms and 15 food and beverage outlets in the Great Smoky Mountains of East Tennessee.

• Properly cleans and supplies all assigned guest rooms and other areas as designed according to standards
• Maintains a clean and neat work space at all times
• Replaces guest room amenities and linens as necessary
• Reports all maintenance issues to room inspector
• Keeps housekeeping cart stocked appropriately and clean
• Assists with special projects when assigned
• Reports and delivers lost and found items to the Housekeeping Office
• Aids guests in a friendly, genuine and courteous manner
• Completes deep cleans of guest rooms when assigned
• Keeps vacuum bags and filters changed regularly, and reports any damage to maintenance
• Assists with maintaining cleanliness of public areas and back of house areas

• Must be at least 18 years of age
• Previous experience in a hospitality environment strongly preferred
• Must be able to successfully pass a background check and drug screen

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self‑motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co‑workers
• Must be able to be productive in a fast‑paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to tolerate various temperatures while working outdoors
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to meet the physical demands of the job. i.e.: stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc.
• Able to lift minimum of 20lbs

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever‑changing world.