Waterpark Attendant​/Lifeguard

Schedule 1:
Sun.

-Thurs. 3 PM-11:30 PM, Fri. & Sat. Off Who We Are

Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us. As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR ‘Spirit of Hospitality’ and our Smoky Mountain community.

The Pool Attendant monitors the entire pool area to maintain safety at all times and cleanliness while in operation to, provide a safe and fun-filled experience for SMR guests. The Pool Attendant is trained in water safety and may rescue pool users (guests) who may be sick, hurt or in distress. Enforcing all pool regulations including SMR Policies and Procedures in accordance with property and applicable Lifeguard Manuals.

Ability to take direction, attention to detail, clear communication and excellent customer service are essential for this position.

The Pool Attendant will work 8 hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently.

• Ensure safety-critical monitoring (through active surveillance) throughout the entire pool area to maintain safety at all times in the pools and on the slides, to include, but not limited to water elements, play features steps, tables and seating, pool activity areas and waterpark areas.
• Maintain and monitor activities to achieve the highest level of cleanliness, maintenance, safety and care in pool areas to include, but not limited to; swimming pool, slides, water elements, play features, steps, tables and seating, pool activity areas, waterpark/hotel areas and team member back of house areas.
• Responsible to complete daily checklist for opening, closing and facility checks.
• In the event of a potential emergency, assist or rescue pool users (guests) who may be sick, hurt or in distress.
• Enforce SMR pool regulations and educate guests about them.
• Compliance of SMR Policies and Procedures in accordance with property and applicable Lifeguard Manuals.
• Informed and knowledgeable of resort/hotel property for ‘activity and event’ guest experience locations.
• Perform closing procedures at waterpark after closing.
• First Aid and CPR certification:
  Participate in weekly in-service training and drills.
• Complete TOSHA certification to handle biohazards in compliance with proper training.
• Knowledge and ability to comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.
• Management reserves the right to change, remove or add to these duties as necessary.

• Provide support to my Supervisor and Manager.
• Contributes to building a positive team spirit.
• Interact with team members and guests in a positive and friendly manner, in all situations.
• No team member will pose a direct threat to the health/safety of self or others.

• A team member who supports and participates in Smoky Mountain Resorts’ Legendary Service and Promise for guest satisfaction, exceptional guest interactions and future hotel stays.
• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

• Responsible for taking proper health precautions such as; using sunscreen, wearing sunglasses, and staying hydrated and well rested.
• Respond to guest related items and issues promptly and professionally in a manner that is consistent with SMR core values.
• Maintain strict confidentiality and excellent judgment regarding privileged information.
• Ensure my work areas are safe, organized and maintained.

• Clearly distinguishes between right and wrong.
• Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring and compassionate.
• Enjoy working with people, helping others and providing excellent guest service.
• Willingness to learn best practices and adapt to procedural…