Tolls Attendant - Dollywood Theme Park - Seasonal

Tolls Attendant - Dollywood Theme Park - Seasonal

Job Category
:
Guest Services

Requisition Number
: TOLLS
008101

• Posted :
  December 31, 2025
• Full-Time
• Rate : $14 USD per hour

Showing 1 location

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel.

We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Tolls Attendant for Dollywood who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Tolls Attendant will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Tolls Attendant is responsible for all aspects of the toll booth operation, to include safety, friendliness, cleanliness and line speed within assigned areas.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Greets guests and initiates friendly interaction. Provide guest excellence, which exceeds expectations, answers questions, and provides park information
• Effectively uses empowerment to ensure Dollywood’s 100% Satisfaction Guarantee policy is implemented
• Effectively performs in the role of Tolls Attendant to include (but not limited to):
• Accurately sells parking tickets and processing online sales
• Efficiently processes cash and credit card transactions in accordance with accounting procedures
• Provides directions to meet Guest needs for refunds, exchanges and other special needs
• Manages cash funds, deposits, and credit card balancing to ensure all revenue is collected and balanced daily
• Promotes the value of Preferred and Valet Parking
• Facilitates traffic in areas of responsibility to ensure smooth and consistent flow of traffic
• Completes daily written reports and turn in any necessary paperwork to Cash Office
• Operates vehicles/work each position in all weather conditions
• Maintains a sense of urgency toward area of operation to reduce Guest wait time
• Uses time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items
• Assists with other areas in parking as needed/requested by Management
• Wears and maintains a themed costume issued by Dollywood
• Performs special projects as directed by Management
• Attends all required Training Classes and Meetings
• Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
• Reacts calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required
• Visually observes guest actions during operation to prevent safety hazards
• Initiates friendly interaction with guests
• Works varying hours and at different areas when needed
• Maintains confidentiality at all times
• Follows all safety standards to include reporting any violation of standards

Management reserves the right to change and/or add to these duties at any time

Education and Experience Requirements

• Must be minimum of 14 years of age
• Must be able to operate Ticket Sales System, scanners, phone equipment, and mobile payment processors
• Must…