Tolls Attendant - Dollywood Theme Park - Part Time Seasonal

Tolls Attendant - Dollywood Theme Park - Part Time Seasonal

Join to apply for the Tolls Attendant - Dollywood Theme Park - Part Time Seasonal role at The Dollywood Company

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel.

We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings.

The Tolls Attendant is responsible for all aspects of the toll booth operation, to include safety, friendliness, cleanliness and line speed within assigned areas.

• Greets guests and initiates friendly interaction. Provide guest excellence, which exceeds expectations, answers questions, and provides park information
• Effectively uses empowerment to ensure Dollywood’s 100% Satisfaction Guarantee policy is implemented
• Accurately sells parking tickets and processes online sales
• Efficiently processes cash and credit card transactions in accordance with accounting procedures
• Provides directions to meet Guest needs for refunds, exchanges and other special needs
• Manages cash funds, deposits, and credit card balancing to ensure all revenue is collected and balanced daily
• Promotes the value of Preferred and Valet Parking
• Facilitates traffic in areas of responsibility to ensure smooth and consistent flow of traffic
• Completes daily written reports and turn in any necessary paperwork to Cash Office
• Operates vehicles/work each position in all weather conditions
• Maintains a sense of urgency toward area of operation to reduce Guest wait time
• Uses time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items
• Assists with other areas in parking as needed/requested by Management
• Wears and maintains a themed costume issued by Dollywood
• Performs special projects as directed by Management
• Attends all required Training Classes and Meetings
• Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
• Reacts calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required
• Visually observes guest actions during operation to prevent safety hazards
• Initiates friendly interaction with guests
• Works varying hours and at different areas when needed
• Maintains confidentiality at all times
• Follows all safety standards to include reporting any violation of standards

Education and Experience Requirements

• Must be minimum of 14 years of age
• Must be able to operate Ticket Sales System, scanners, phone equipment, and mobile payment processors
• Must successfully complete a pre-employment background check including drug screen

Knowledge, Skills, and Abilities

• Must be able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self‑motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be willing to constantly improve
• Must smile, maintain eye contact and be aggressively friendly
• Must have professional appearance with good personal hygiene
• Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions
• Must promote and support a "team" work environment by cooperating and helping co‑workers
• Must adapt to changes easily
• Must tolerate a fast‑paced environment
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to remain attentive and alert
• Excellent verbal communicator – accurate, consistent…