Parking Ambassador - Dollywood Theme Park - Seasonal

Parking Ambassador - Dollywood Theme Park - Full Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties. We are seeking candidates who will embody our mission while bringing families closer together.

We want a Parking Ambassador who will exemplify our culture, provide meaningful experiences for guests, and ensure the success and profitability of our offerings.

• Greets guests, initiates friendly interaction, providing guest excellence exceeding expectations.
• Uses empowerment to implement 100% Satisfaction Guarantee policy.
• React calmly and quickly in stressful/emergency situations.
• Physically assists guests throughout the area as required.
• Acts as Parking Facilitator:
• Observes areas to ensure smooth flow of traffic.
• Maintains attention to detail, ensuring areas are clear of debris and professional appearance.
• Assists in placement of cones, barricades, and signage as directed.
• Directs traffic into designated parking lots using clear hand signals per SOPs.
• Completes daily written reports and any necessary paperwork.
• Maintains sense of urgency to reduce guest wait time.
• Assists with other parking areas as needed.
• Wears and maintains themed costume issued by Dollywood.
• Operates vehicles/work each position in all weather conditions.
• Performs special projects as directed.
• Attends required training classes and meetings.
• Complies with safety and security directives and policies.
• Maintains confidentiality at all times.
• Follows all safety standards and reports any violations.

• Must be at least 16 years of age.
• Basic computer skills.
• May need to provide copy of personal driving record from home state.
• Must have less than three traffic violations in last three years.
• Must not have DUI conviction in past 15 years.
• Must pass post-offer vision test if position involves driving guests or hosts.
• Must successfully complete background check, motor vehicle check, and drug screen.

• Proj. Dollywood's image by being friendly, caring, and taking pride in work.
• Self‑motivated and disciplined.
• Prioritizes and completes assignments timely.
• Maintains strict confidentiality and judgment.
• Displays Lead with Love qualities: patient, kind, trusting, unselfish, truthful, forgiving, dedicated.
• Willing to constantly improve.
• Smile, maintain eye contact, and be aggressively friendly.
• Professional appearance with good personal hygiene.
• Friendly, outgoing, courteous, honest, dependable, mature, positive attitude and good judgment.
• Promotes teamwork by cooperating and helping co‑workers.
• Adapts to changes easily.
• Tolerates fast‑paced environment.
• Sensitive to guest needs and empowered to meet them within guidelines.
• Alert and attentive.
• Communicates effectively with guests and hosts.
• Calm in emergencies.
• Manual dexterity for all duties.
• Able to sit, stand, walk for long periods.
• Able to work in small, confined areas.
• Able to push/pull, bend at waist and knees, tolerate detergents & chemicals.
• Tolerates various climate and temperature conditions.
• Comprehends instructions and retains information.
• Learn additional ticketing system functions.
• Maintain dependable attendance and flexibility with schedule, including overtime, evenings, weekends, holidays.
• Give two weeks’ notice for requested days off and obtain approval.
• Handle stress from job responsibilities.
• Operate fire extinguisher.
• Lifts 50 lbs.
• Perform other duties as assigned.
• Valid driver’s license and proof of auto liability insurance.
• Above average attention to detail and accuracy.
• Minimum of 18 years of age required for:
• Ride operators at high thrill attractions per IAAPA.
• Any activity with motor vehicle use including trams and shuttles.
• Driving rail‑operated vehicles.
• Work on or ascend lift hills in training, normal operations, or evacuations.

The Dollywood Company is an equal opportunity employer. Applicants receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to remain relevant in an ever‑changing world.