Conference Services Manager - Dollywood Resorts - Exempt

Conference Services Manager - Dollywood Resorts - Exempt

Apply for the Conference Services Manager role at The Dollywood Company.

At Dollywood Parks & Resorts we create memories worth repeating. With over 600 rooms and 15 F&B outlets located in the Great Smoky Mountains of East Tennessee, we plan to grow our resort footprint to over 1200 rooms across five resorts and add others to our portfolio.

• Provide leadership for all aspects of conference and event services from contract turnover through post-event review, ensuring each event meets or exceeds client expectations.
• Directly supervise and develop the Conference Services Coordinator through coaching, training, and performance feedback.
• Act as the primary liaison and on-site contact for assigned groups, managing all F&B, Audio Visual, and special arrangements with precision and professionalism.
• Plan, lead, and facilitate pre-conference and post-conference meetings with clients and internal departments to confirm details, review agendas, and ensure seamless execution.
• Create, review, and approve all Banquet Event Orders (BEOs), meeting room setups, and event timelines; ensure timely distribution and follow-up with departments.
• Maintain detailed client files, notes, records, and trace systems; verify meeting space requirements and confirm facilities are properly maintained and event ready.
• Confirm and communicate all revisions in agendas, room blocks, and event details to corresponding departments promptly.
• Oversee all event setups and function spaces, inspecting rooms prior to start time to ensure readiness and quality standards.
• Manage event profitability through upselling, cost control, forecasting, and accurate billing, using analytical skills to measure business potential and overall value to the resort.
• Partner with the Sales team to transition clients from contract signing to execution, maintaining consistent communication throughout.
• Lead post-event evaluations, identifying process improvements and revenue opportunities.
• Demonstrate strong critical‑thinking and problem-solving skills to address operational challenges and make sound decisions under pressure.
• Maintain positive guest and employee relations through prompt, precise, and courteous communication.
• Represent the department in weekly BEO and operations meetings.
• Stay current with event trends to deliver creative setups, menus, and programming.
• Perform additional duties and projects assigned by leadership.

• Minimum 2–3 years of prior management experience in hospitality, conference services, or event planning.
• Minimum 2–3 years of conference services or catering experience at a resort property with at least 15,000 sq. ft. of meeting and event space.
• Associate’s degree in hospitality, business, or related field preferred; equivalent education and experience considered.
• Proficiency in Microsoft Word, Excel, Outlook, and Delphi FDC or comparable event management software required.

• Display qualities of “Lead with Love” – patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
• Make a friendly impression when speaking with guests, vendors, and employees.
• Reflect Dollywood’s image by being genuinely friendly and caring, taking pride in work.
• Attention to detail; mature, professional interaction; ability to work independently, prioritize tasks, handle multiple tasks, act under pressure; maintain accurate records; organized, self‑motivated; interpret and communicate hotel policy and culture to clients.
• Self‑motivated, disciplined, prioritize and complete assignments on time.
• Maintain strict confidentiality and judgment regarding privileged information.
• Committed to continuous improvement, maintain professional appearance with good hygiene, promote teamwork, productive in fast‑paced environment, dependable attendance, flexible—including overtime, evenings, weekends, holidays.
• Effective communication, problem solving, conflict management, interpersonal skills.
• Ability to comprehend instructions, retain information, perform duties for safe environment, handle frequent changes.
• Basic math skills, flexible to work varied times,…