Junior Event Services Manager

Regular | The Greenbrier Hotel | United States

Posted On 01/09/2026

Department Name:
Event Services

Hospitality

DOE

City:
White Sulphur Springs

State/Province:
West Virginia

Zip: 24986

POSITION: Junior Event Services Manager

DEPARTMENT: Event Services

PRIMARY RESPONSIBILITIES:

• Communicates expectations of guests to all operating departments in a timely & efficient manner by preparing proper documentation (Banquet Event Orders & Group Resume) and ensuring compliance with The Greenbrier’s policies and procedures.
• Execute all events with the highest regard to guest service while maintaining a professional, friendly and courteous atmosphere that provides guests with an exceptional experience and ensures efficient operations.
• Manage preparation of all event support materials/collateral.
• Completes all follow-up and acknowledgements.
• Participate in pre-convention meetings, training and other related meetings as required.
• Works with hotel operational departments to ensure a flawless event for guests.
• Monitors and evaluates all program components; making changes as needed.
• Proactively resolve any guest issue that arises, including the coordination of departmental assistance when necessary.
• Performs all other job-related duties as requested.

SECONDARY RESPONSIBILITIES:

• Maintain general property knowledge.
• Maintain fiscal responsibilities as related to departmental budgets.
• Ensuring a positive work environment.

NORMAL

WORKING HOURS:

Vary through 7-day work week depending on business

EDUCATIONAL REQUIREMENTS:

• Bachelor’s Degree or equivalent education and/or experience preferred.
• Hospitality experience at 4 or 5 Diamond-rated resorts or hotels.

COMMUNICATION SKILLS REQUIREMENTS:

Must have excellent written, oral, and interpersonal skills.

TECHNICAL REQUIREMENTS:

• Strong time management and organizational skills.
• Demonstrate ability to work independently and to self-motivate.
• Team player with the ability to handle multiple assignments in a fast-paced environment.
• Ability to organize multiple functions into a seamless process and multi-task.
• Detail Oriented.
• Follow-up and follow-through in a timely manner.
• Advanced knowledge of Microsoft Suite;
  Excel, Word, Microsoft Outlook, PowerPoint.
• Proficient in Delphi and/or Micros Opera Sales & Catering systems.
• Proficient in Social Tables.
• Proficient in Open Table.

PAST WORK EXPERIENCE REQUIREMENTS:

• Convention Services Experience at 4 or 5 Diamond-rated resorts or hotels.
• Experience with F&B, décor and audio-visual set-up and needs.