Room Inspector - YR Dollywood's DreamMore Resort & Spa - Year Round

Room Inspector

The purpose of the Room Inspector is to be responsible for the inspection of all areas in a unit and public spaces as assigned. Host's other responsibilities include the proper inspection of all linens and amenities for the unit, assistance with weekly/monthly inventory and dispatch duties. Upon completion of the unit inspections, reports will be turned in daily to the Executive Housekeeper.

This is to be done all in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

Summary of Essential Functions and Responsibilities

• Inspects the overall cleanliness, appearance, and condition of rooms after cleaning by housekeeping staff to ensure quality standards are met; identify and resolve quality problems
• Inspects all televisions, tv remotes, alarm clocks, telephones, and any electronic devices provided in rooms to insure all are in working order; immediately report any problems to maintenance
• Checks all entry locks on rooms to make sure they are in proper working order
• Manages the completion of the annual room's deep clean process, ensuring that all work is completed and product is ready
• Inspects the overall cleanliness of the public space areas and ensure quality standards are met and maintained. Identify and resolve quality problems
• Analyzes data, evaluate systems, products and technology and establish quality control procedures
• Ensures that proper maintenance is provided in order to extend the useful life of assets and the dependability of equipment
• Assists Housekeeping Management in supervising housekeeping employees and ensuring that they are treated fairly and provided a positive work environment
• Assists management in evaluating, coaching, disciplining, motivating and training all hosts. Perform special projects as needed
• Ensures that all work is completed in a safe manner and that it complies with the company safety program and all applicable deferral, state, and local laws or regulations and industry standards
• Follows company policies to handle any safety hazards, accidents, or injuries; completes safety training and certifications
• Conducts departmental and on-the-job training of housekeeping staff
• Evaluates cleaning supplies; investigate cleaning product quality problems and recommend changes or improvements Executive Housekeeper
• Monitors cleaning supplies, keep inventory of supplies and notify management if orders need to be placed
• Completes any Company or Departmental required Leadership Training and Leadership Classes

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age
• Must have at least 1 years' experience as a room inspector in hotel/hospitality
• Must possess a high school diploma or equivalent, college preferred
• Must have a work history that demonstrates supervisory skills to include verbal and written communication, leadership, planning, and organizing
• Must have basic computer knowledge and usage preferred
• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Knowledge,

Skills and Abilities

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a…