Multi-Area Park Operations Experience

Hosts will be trained in and support all areas of functional operations for all Dollywood Company Properties, including Dollywood Theme Park, Dollywood’s Splash Country, Dollywood’s Dream More Resort and Spa, and Dollywood’s Heartsong Lodge and Resort. This position provides hosts with valuable knowledge and experience that produces a well-rounded view of operations at each property. It has the potential to serve as an enrichment opportunity for hosts developing their career within the organization, as they will increase their understanding of and exposure to many different divisions among the properties.

• Complete training on the operational functions of most divisions.
• Support the operations of Dollywood Company properties by working in a variety of roles that best help the daily staffing needs.
• Work flexible varying hours and at different locations.
• Maintain a professional relationship with all operational divisions.
• Maintain a friendly attitude toward Guests and Hosts. Greet Guests, answer questions, and exceed expectations.
• Verbally communicate and enforce safety policies, procedures, operational and attraction rules in various roles.
• Visually observe Guests’ actions to ensure a safe Guest experience. Report unsafe acts to appropriate management.
• Follow policies and guidelines of each position and property as outlined during training.
• Assist in ensuring team goals are being met in each division while assigned.
• Keep all work areas clean and organized.
• Execute proper cash handling procedures in roles where required.
• Assist with the facilitation of lines as directed to reduce the Guest wait time.
• Provide prompt, courteous attention to Guests in the role in which you are assigned for the shift.
• Guest Excellence and Employee Excellence/Expectations must be maintained in accordance with Dollywood Company property policies.