Front Desk Host - S Dollywood's DreamMore Resort & Spa - Part Time Seasonal

Job Category:
Resorts

Requisition Number: FRONT
011130

• Posted :
  October 9, 2026
• Part-Time
• Rate : $16 USD per hour

Showing 1 location

The purpose of the Front Desk Host is to assist Resort guests with any needs or questions that arise during check-in and check-out while providing a personalized and excellent customer service. The Host will be e fficient and courteous operation of all front desk duties and responsibilities is expected, in adherence to company policies and procedures.

Summary of Essential Functions and Responsibilities

• Welcomes guests in a friendly, upbeat and positive manner, solves minor problems, and ensures guests have a great stay
• Enters data into computer, including some minor accounting functions
• Registers guests in and out of the conference center/resort
• Establishes and secures proper guest credit. Handles any billing questions and inquiries
• Utilizes customer service skills to help solve guest-related problems within scope of authority
• Answers and directs all incoming calls and in-house calls received on the main switchboard console promptly and efficiently. Takes messages as required and delivers accordingly
• Makes hospitality calls for new arrivals nightly
• Performs all accounting duties including posting charges, account settlements, and shift closing
• Maintains the front lobby area, ensuring cleanliness at all times
• Coordinates guest recreation as needed.
• Assists Conference Planning staff as needed
• Maintains accurate daily event information and daily posting of event sheet
• Maintains supply of informational brochures, flyers, and maps
• Maintains current knowledge of events in the area, points of interest, and services in the area
• Comprehensive knowledge of the park hours and special events

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age
• Basic computer knowledge and usage preferred
• At least six (6) months directly related front desk experience required
• Previous experience in a hospitality environment strongly preferred
• High school diploma or equivalent
• Must be able to pass a typing test (score of 25 wpm or greater)
• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Knowledge, Skills, and Abilities

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and…