Front Desk Associate

We are seeking a dynamic, personable, and dependable Front Desk Associate to be the welcoming face of our hotel. In this important role, you will serve as the first point of contact for guests, ensuring a smooth, professional, and welcoming experience throughout their stay. Your positive attitude, organizational skills, and attention to detail will help maintain exceptional guest service standards while supporting daily hotel operations.

This paid position offers an excellent opportunity to develop hospitality, customer service, administrative, and hotel operations skills in a fast-paced extended-stay environment.

The position primarily includes evening shifts from 2:00 PM to 10:00 PM
, with a rotating mix of Night Audit shifts from 10:00 PM to 6:00 AM
. Candidates must be flexible and comfortable working both shifts, including weekends and holidays as scheduled. The ideal candidate can work independently, manage multiple responsibilities, and maintain excellent guest service standards during evening and overnight hours.

• Greet guests warmly, verify reservations, and assist with check-ins and check-outs to create a welcoming first impression.

• Interact professionally with guests while addressing questions, concerns, complaints, and service recovery situations with confidence and courtesy.

• Manage incoming phone calls, respond to inquiries promptly, and direct calls appropriately.

• Handle incoming and outgoing correspondence, including emails, mail, and packages, with accuracy and confidentiality.

• Maintain accurate guest records, complete data entry, organize documents, and assist with administrative tasks as needed.

• Utilize hotel management systems and Microsoft Office or Google Workspace applications to complete daily responsibilities.

• Assist with basic bookkeeping, cash handling, payment processing, and billing inquiries.

• Conduct routine property walks to monitor cleanliness, organization, safety, and overall guest satisfaction throughout the hotel.

• Restock the pantry, market area, guest amenities, coffee stations, and beverage areas as needed.

• Maintain organized storage areas and ensure supplies are properly stocked and rotated.

• Complete shift reports, maintain accurate logs, and communicate important updates to management and the incoming team.

• Follow opening, mid-shift, and closing checklists to ensure all assigned responsibilities are completed.

• Assist with evening operational duties, including monitoring common areas, preparing for the next business day, and ensuring the front desk is organized.

• Perform Night Audit responsibilities as scheduled, including balancing daily transactions, reconciling payments, reviewing financial reports, completing the nightly audit, and preparing required reports.

• Review reservations, arrivals, departures, and account discrepancies during Night Audit shifts, escalating issues when necessary.

• Ensure overnight operations run smoothly while maintaining hotel security and responding appropriately to guest requests and emergencies.

• Follow all hotel policies, safety procedures, brand standards, and established cash-handling procedures.

• Participate in training programs focused on customer service, hotel operations, safety, and brand standards.

• Work collaboratively with management and other departments to ensure consistent communication and smooth hotel operations.

• Maintain a professional appearance, dependable attendance, and a positive attitude in a fast-paced environment.

• Be comfortable standing, walking, and moving throughout the property for extended periods, up to eight hours per shift.

• Strong customer service, communication, and organizational skills.

• Ability to remain calm, professional, and solution-oriented when handling guest concerns or unexpected situations.

• Basic computer proficiency, including Microsoft Office applications and email.

• Ability to learn hotel property management systems and follow established procedures.

• Strong attention to detail when handling guest information, payments, reports, and data entry.

• Ability to multitask, prioritize responsibilities, and work independently with minimal supervision.

• Professional telephone etiquette and the ability to communicate clearly with guests and team members.

• Basic mathematical skills for cash handling, payment reconciliation, and financial reporting.

• Strong problem-solving skills and the ability to recognize and elevate operational issues appropriately.

• Ability to maintain guest confidentiality and follow hotel security…