Desktop Support

Role: Desktop Support
- Infrastructure Services (IS)

Location: Nashville, TN - Onsite Job

Experience: 8+ Year

Duration: 6-12 Months

• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
• Provides advice and guidance to colleagues regarding incidents
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
• Identify, log and resolve technical problems with software applications or network systems
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Create, maintain, and distribute reports of progress to senior leadership
• Migrating servers from Windows XP to Windows 7 or higher platform
• Maintain client databases with up-to-date solutions and clear record of activities
• Explain and document technical issues in a clear way to clients
• Use call logging system to accurately record telephone requests

• Complete software packaging per the information listed in the package requirements form and activities to required timelines
• Perform complex resolution activities to diagnose packaging issues and perform Quality Assurance activities to ensure package operates successfully in the customer environment
• Work with Transitions/Transformation teams to complete solution packaging work as described by the statement of work. This includes all Process Change Requests (PCRs) during Transition/Transformation Schedule distribution of software packages to target audience through distribution tool within the required duration and time frame and complete pre-distribution analysis to ensure the request includes the necessary information to fulfil the process
• Update workflow management tools to ensure all Software Distribution activities are tracked and recorded
• Report any issues that may compromise the distribution time frames or success
• Perform software distribution remediation on unsuccessful endpoints per account procedures
• Provide deployment reports, drive actions with relevant teams to make sure 100% success ratio is achieved
• Perform monthly patching and ensure 100% compliance
• Strong Problem Solving and Analytical skills
• Excellent communication (written/oral) presentation skills
• Ability to interact with internal/external clients and handle escalations
• Highly committed to meet the business objectives
• Ability to build and maintain strong working relationships
• ITIL knowledge

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.