Analyst - Clinical

We are seeking a Clinical EHR Applications Support Specialist to support a proprietary Electronic Health Record (EHR) platform used by a Home Care organization. This is a healthcare applications position requiring hands-on experience supporting clinical software and EHR functionality. The role is focused on application support, testing, upgrades, implementations, interfaces, and troubleshooting—not general IT help desk or desktop support.

• Provide Level 2 support for a proprietary clinical EHR application.
• Troubleshoot complex clinical application and workflow issues.
• Work directly with users to identify, investigate, and resolve application problems.
• Support monthly application upgrades and production releases.
• Perform application testing and ensure changes are fully tested before production.
• Use Azure Dev Ops for testing and application-related activities.
• Use Service Now for application support tickets and issue tracking.
• Support interfaces and integrations connected to the EHR.
• Participate in application implementations, enhancements, and system changes.
• Document application functionality, processes, procedures, and system requirements.
• Assist with requirements gathering, solution design, specifications, and implementation.
• Train and educate users on clinical application functionality.
• Work with clinical, business, technical, and development teams to resolve issues.
• Participate in a 24x7 application support rotation as needed.

• Experience supporting clinical applications, EHRs, or healthcare information systems.
• Experience providing Level 2 support for healthcare applications.
• Experience troubleshooting application issues in a production healthcare environment.
• Experience with application testing, implementations, upgrades, and releases.
• Understanding of clinical workflows and healthcare application functionality.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to work effectively with both clinical users and technical teams.
• Preferred:
  Home Health or Home Care EHR experience.
• Azure Dev Ops experience.
• Service Now experience.
• Healthcare interface/integration experience.
• Experience supporting monthly application releases.
• Experience training end users on clinical software.

This position requires actual clinical application or EHR support experience. This is NOT a general IT help desk, desktop support, computer technician, or hardware support position. Candidates without healthcare clinical application experience will not be considered.

Location:

Louisville, KY 40222

Schedule:

Hybrid
Pay: $41.02/hour
Employment: W-2
C2C:
Not accepted
Third-party/vendor submissions:
Not accepted

2 Application Support, Home Health, Home Care, Azure Dev Ops, Service Now, Healthcare Applications, Clinical Systems