Technology Support Specialist

About the role

The Technology Support Specialist provides hands-on technology support and helps deliver a smooth technology experience at Farm & Forge Club.

Reporting directly to the IT Director, this position supports employees, coaches, educators, athletes, members, families, and guests. Primary responsibilities include everyday technology troubleshooting, audiovisual support, and livestream operations.

Exceptional customer service is the highest hiring priority. The ideal candidate brings composure, sound judgment, accountability, and a willingness to learn. Training will be provided on the club’s technology systems, streaming equipment, and event procedures.

This position will share daily support and tournament coverage responsibilities with the IT Director. Responsibilities may evolve as the club’s technology needs become clearer and the campus continues to develop.

What you’ll do

Customer Service and Support Ownership

• Provide attentive, professional, and responsive assistance to employees, members, athletes, families, and guests.
• Listen carefully, acknowledge concerns, and explain next steps in clear, approachable language.
• Maintain a calm and reassuring presence during technical disruptions, busy periods, and live events.
• Take ownership of support requests through resolution or a clear handoff, including appropriate follow-up.
• Set realistic expectations and provide timely updates without burdening customers with internal troubleshooting complexity.
• Prioritize requests based on operational impact, urgency, and direction from the IT Director.
• Recognize when additional expertise or authority is needed and elevate promptly.

• Troubleshoot computers, printers, peripherals, software, account access, and basic network connectivity.
• Assist with equipment setup, replacement, and employee onboarding using approved procedures.
• Help employees use Google Workspace and other supported club applications.
• Provide initial support for classroom, meeting-room, and shared-space technology.
• Record reported issues, troubleshooting steps, resolutions, and outstanding follow-up.
• Follow approved procedures for access permissions, confidential information, and equipment security.

• Prepare, test, operate, and troubleshoot approved audiovisual and streaming equipment.
• Support You Tube live streams, including setup, audio and video checks, monitoring, and basic recovery procedures.
• Assist with cameras, microphones, speakers, displays, cabling, and related event equipment.
• Coordinate technology readiness with tournament organizers, coaches, and other staff.
• Complete pre-event checks and prepare available backup equipment or approved workarounds.
• Provide scheduled on-site support during major tournaments, including occasional evening and weekend assignments.
• Complete equipment shutdown, storage, and post-event documentation.
• Identify recurring event issues and recommend practical improvements.

• Keep technology equipment, cables, accessories, and supplies organized and ready for use.
• Maintain basic equipment inventory records and report repair or replacement needs.
• Help develop simple troubleshooting guides, setup instructions, and event checklists.
• Coordinate with approved vendors and service providers when directed.
• Report recurring problems and opportunities to improve reliability or the customer experience.
• Perform related duties consistent with the position’s training, responsibilities, and level of authority.

Every person requesting assistance should feel that their concern is understood and someone capable is taking care of it.

The specialist is expected to make challenging situations feel manageable…