Operations Manager; Weekend Shift

About the Company

Red Stag Fulfillment is a logistics and fulfillment organization built to enable companies to grow and scale their businesses. Headquartered in Knoxville, Tennessee, Red Stag was born out of eCommerce with one mission: to enable our clients to grow their business by redefining the 3PL experience for both clients and employees. By leveraging technology to ensure accurate, reliable, secure, and fast shipping, we have quickly established ourselves as a world-class fulfillment and logistics company.

At Red Stag Fulfillment, we understand that our team members are our most important asset. We have grown into one of America’s best order fulfillment companies by building a team of people who are eager to be a part of our growth. To make this happen, our team members show up and give their all every day. Our core values are of paramount importance and inform and guide all our decisions.

Here at Red Stag:

• We act like we own it.
• We sweat the small stuff.
• We have positive attitudes.
• We treat others with dignity and respect.

• We always seek to improve.

You are the one we are looking for if:

You thrive in a fast-paced, high-demand environment,where business needs are constantly changing.

You live toserve,and you love seeing the teams you support win. You have a desire to continue to grow and advance your professional career. You have a proven record of training and maintaininguncompromisingsafety standards.

You are a self-starter and are often described as a “go-getter.” Youare an expert in setting crystal-clear expectations,coaching,and trainingtomaintainthose expectations,and holding people accountable.

You have a strong background in making data-based decisions using analytics. You can work in a variety of capacities including leading from in front, or behind the scenes.

Youcanget up to speedquickly anddo whatever it takes to get the job done. If you are more comfortable with someone directing your day-to-day activity — i.e., telling you exactly what to do — thenthis is not the position for you. But, if you like the idea of diving right in, getting stuff done, and actively growing in new areas, then this might be your perfect fit.

The core mission of the Operations Manager is strengthening the operation by leading day-to-day Operations of the Weekend Outbound Team. The Operations Manager will support the Assistant General Managers in leading their Supervisors while maintaining the exceptionally high standards of Red Stag Fulfillment by ensuring volume, financial, and quality standards are maintained and improved.

The world of eCommerce is moving at lightning speed, and that pace of change requires an enthusiastic team member who has a servant leadership mentality, experience in Continuous Improvement, experience developing high-performance leadership teams, and a demonstrated ability to make data-based decisions for their functional departments of oversight. These skills will be critical for the role of Operations Manager at Red Stag Fulfillment.

In addition, the Operations Manager will be responsible for helping the Assistant General Managers and General Manager in setting and maintaining appropriate staffing levels, and managing, coaching and mentoring Ops Supervisors.

• Foster a culture of development and inclusion that supports and embodies the RSF core values.
• Support the site General Managers in owning responsibility of the facility, which will include financial, operations, personnel, and client success.
• Acquire, retain, and engage top-tier talent for the Outbound Team to create a culture of leadership, coaching and development.
• Promote a strong and inclusive talent pipeline through staffing and retention.
• Build ahigh-performance culture that embodies ourcore…