Director of Service

Description

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.

The Director of Service is responsible for providing leadership, oversight, and execution support for Service and Body operations across assigned dealership locations. This position supports the VP of Service in carrying out company service strategy, business plans, operational standards, customer service expectations, employee development initiatives, warranty processes, safety practices, and financial performance objectives. Frequent travel to assigned dealership locations, company meetings, customer or vendor meetings, and other business-related activities is expected as part of this role.

The VP of Service retains enterprise-level strategic direction, final approval, and overall accountability for service performance, while the Director of Service helps translate that direction into consistent operational execution across assigned locations.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Support the VP of Service in the development and execution of Service and Body business plans, including revenue objectives, gross profit targets, expense controls, capital planning inputs, labor rate recommendations, and market competitiveness analysis.
• Monitor Service and Body financial performance across assigned locations, review plan-versus-actual results, identify variances, and work with regional and store leadership to develop corrective action plans aligned with VP of Service direction.
• Drive execution support for gross profit improvement, net profit awareness, technician productivity, overtime control, work in process management, expense discipline, and service capacity utilization within assigned areas of responsibility.

• Support the development, communication, implementation, and reinforcement of operating standards established by the VP of Service, including work order management, repair cycle time, estimate accuracy, scheduling, shop throughput, service advisor processes, and customer communication.
• Ensure assigned locations understand and execute against OEM certification requirements, facility standards, tooling expectations, safety practices, environmental requirements, and company operating procedures, escalating gaps or resource needs to the VP of Service as appropriate.
• Promote consistent use of OEM, supplier, dealer management, and reporting systems to support reporting discipline, operational visibility, and informed decision making by store, regional, and executive leadership.

• Support the VP of Service and store leadership in improving customer experience by helping ensure…