Part – Time Leasing Consultant

JOB PURPOSE:

Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.

Will always include those specifically assigned by the immediate supervisor.

• Provide excellent service to all residents, prospects, and visitors to the community.

• Effectively lease apartments in accordance with occupancy goals.

• Follow Fair Housing Standards in all dealings with prospects and residents.

• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.

• Conduct the application review for each lease including credit and income verifications and background checks.

• Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.

• Ensure the condition of leased apartments prior to move-in, including a final inspection.

• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.

• Complete all tasks necessary to successfully operate the leasing office.

• Daily Opening and Closing Procedures:
  Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit.

• Answer all phone calls, emails, and voicemails that come in throughout the day.

• Signage Inspection:
  Inspect bootlegs, banners, balloons, and brochures.

• Leasing Office/Clubroom Appearance:
  Vacuum and clean clubroom as needed, if not performed by housekeeper.

• Refreshments:
  Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.

• Leasing:
  Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.

• Leads:
  Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.

• Applications:
  Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.

• Lease Files:
  Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.

• Work Orders:
  In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.

• Renewals: complete renewal effort tasks as necessary.

• Leads:
  Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.

• Outside Marketing:
  Conduct outside marketing under the direction of the Assistant Manager and Community Manager.

• Audit:
  Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.

• Market Knowledge:
  Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.

• Roommate Matching:
  Assist Assistant Community Manager with roommate matching processes and communication.

• Move-In Communication:
  Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.

• Move-In Process:
  Coordinate Move-In process with new residents. In addition…