Community Manager

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Full Time Clerical Clarksville, TN, US

We are seeking a motivated, organized, and people-focused Community Manager to oversee the day-to-day operations of an assigned residential community or communities.

The Community Manager plays an important role in maintaining and protecting the value of the property while creating a positive experience for current and prospective residents. This position serves as a key liaison between the company and the community, building strong resident relationships, addressing concerns, supporting leasing efforts, overseeing property operations, and helping ensure the community remains a well-maintained and welcoming place to live.

This is a great opportunity for someone who enjoys a role that combines property management, customer service, leasing, resident relations, and hands-on community operations.

• Serve as a professional representative of the organization when interacting with residents, staff, clients, contractors, applicants, and external partners.
• Build positive relationships with residents and serve as a primary point of contact within the community.
• Address resident concerns, document resident comments, and work to resolve non-monetary issues.
• Provide timely updates to the Regional Manager regarding resident relations issues, as appropriate.
• Enforce community/Park rules, issue violations, and follow up to ensure violations are remedied in a timely manner.
• Provide Park rules and other applicable community literature to new residents.
• Provide feedback and recommend improvements for the assigned community.

• Process and issue lease documentation for new residents.
• Process resident applications and enter prospect information into the appropriate tracking system.
• Complete and upload prospect cards and related information into Rent Manager.
• Conduct background checks for prospective residents.
• Follow up with prospective residents by phone and email.
  
  Show available homes for sale to prospective residents.

• Collect rent payments and prepare payments for deposit.
• Issue notices, including but not limited to Late Notices, Balance Notices, and other legally required notices.
• Prepare court documentation, serve as the company's agent for court proceedings, file eviction paperwork, and oversee eviction proceedings related to delinquent accounts.

• Help ensure the community is properly maintained and its overall value is preserved and protected.
• Oversee the maintenance function for the assigned community.
• Ensure community infrastructure, common areas, and homes are appropriately maintained.
• Spend time throughout the property monitoring community conditions and identifying areas requiring attention.
• Serve as the onsite contact for most third-party contractors and applicants.
• Perform other related duties as assigned.

A successful Community Manager is someone who can balance resident service with the operational responsibilities of managing a property. We’re looking for someone who has a Basic knowledge of property management and tenant relations, good communication and customer service skills, and the ability to coordinate maintenance requests and communicate with vendors.

• Ability to work effectively as part of a team while maintaining a professional demeanor.
• Excellent customer service and interpersonal skills.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Profic…