Security Officer - Level III - 3rd Shift - Dollywood Theme Park - Year Round

Security Officer - Level III - 3rd Shift - Dollywood Theme Park - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel.

We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

• Animal control
• Assist Guests and Hosts with vehicle problems
• Assisting in the transport and escort of monies
• Assisting the Safety-First Aid Department as assigned
• Assisting with fire and flood prevention
• Being generally friendly and caring
• Controlling and directing on park traffic
• Controlling park access at Host and service entrances
• Crowd control
• Helping guests find their way
• Issuing tickets for illegally parked Host vehicles
• Monitoring Fire Suppression Systems
• Monitoring Park alarm systems
• Patrolling buildings
• Patrolling Guest and Host parking lots
• Providing Dignitary Protection Services for visiting celebrities
• Responding to calls for service regarding unruly Guests/Hosts
• Responding to calls for service, i.e., shoplifting, burglary and theft
• Reuniting lost persons on park
• Taking possession of lost property and returning same to Lost & Found

• At least one year of experience in a similar security role; preference for Law Enforcement or Security experience
• Must be certified as a Security Officer by the State of Tennessee
• Must be at least twenty‑one (21) years of age
• Must possess valid Tennessee driver’s license and have state‑required auto insurance
• First Aid and C.P.R. certification required or ability to obtain it in a timely manner
• Must be willing and able to pass a First Responder Course and apply material when needed
• Must satisfy all physical, medical, and character requirements of a Tennessee police officer (background check, drug screen, credit check, firearm competency, etc.)
• Must have high school diploma or equivalent
• Basic computer skills with working knowledge of Microsoft Applications

• Genuinely friendly and caring; maintain professional appearance and personal hygiene
• Self‑motivated, disciplined, and able to prioritize and complete assignments on time
• Maintain confidentiality and use sound judgment with privileged information
• Commitment to continuous improvement and teamwork
• Adaptable to a fast‑paced, dynamic environment and flexible schedule (overtime, evenings, weekends, holidays)
• Effective communication, problem‑solving, conflict management, and interpersonal skills
• Ability to understand and follow written and verbal instructions
• Basic mathematics and English communication skills
• Physical ability to operate at heights up to 60 ft., lift up to 100 lbs., and tolerate various temperatures
• Valid driver’s license and vehicle insurance for company vehicle operation

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever‑changing world.