Veterinary Service Technician

Job Summary

Provides repair and on-site installation on a variety of veterinary equipment. Learns and follows manufacturer guidelines relative to the operation, repair, maintenance and installation of equipment.

• Independently respond to assigned customer service calls, diagnose problems and make appropriate repairs.
• Repair, load, deliver, install, and set up equipment to meet specific manufacturer, federal, and state regulations.
• Train to perform standard system installations and test the functionality of all components.
• Train customers on the use and basic maintenance of equipment at the customer’s site.
• Learn and follow specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies’ policies related to asepsis.
• Complete all required service forms (service order, confirmations, inventory, expense reports, timesheet, and equipment‑related items).
• Maintain strong and supportive customer relationships by providing technical support after initial installation of equipment, PC software, and hardware, ensuring that service commitments are met within standard response time.
• Maintain relevant communication with Service Coordinator, Equipment Specialist, and Territory Manager.

• Determine parts, supplies, or tools needed to complete service requests.
• Use, maintain, and secure test devices and tools used to adjust, calibrate, and repair equipment.
• Manage vehicle inventory and restock as necessary.
• Perform physical inventory audits on a bi‑annual basis.

• Ensure proper vehicle maintenance guidelines and safe driving habits are followed.
• Ensure proper use and maintenance of all company‑provided assets, including but not limited to phones, computers, parts, tools, and uniforms.

• High school diploma or equivalent.
• 0‑5 years prior experience in a veterinary environment.
• PC skills in Windows‑based programs.
• Maintain a valid driver’s license and good driving record.
• Strong customer service skills.
• Motivated team player.

• At least 4 years of experience as a Certified, Licensed, or Registered Veterinary Technician with experience maintaining clinical equipment is a plus.
• Previous X‑Ray experience preferred.
• SAP experience.
• Excellent organizational and problem‑solving skills.
• Carpentry, plumbing, heating, electrical, or electronic related experience.
• Technical training in bio‑med/electronics or related technical field.

• Lifting or Carrying:
  Frequent to continuous heavy physical activity – lifting up to 100 pounds.
• Sitting or Standing:
  Moderate physical activity.
• Use of Hands:
  Occasional or frequent moderate physical activity.
• Climbing:
  Moderate to heavy physical activity.
• Operating a computer or other office device (Laptop, 1 hour per day).
• Talking or hearing – frequent communication with customers, inside staff, etc.; ability to understand and effectively exchange accurate information.
• Reading or sight – frequent review of vendor contracts.

• Hazardous chemicals.
• Biohazard materials or waste.
• High voltage.
• Confined spaces (if installation or maintenance typically involves accessing wires in sub‑floor crawlspace).
• This position requires traveling to customer locations and providing services and support to customers.

This position requires overnight travel.

Potential compensation range: $22.60 – $27.69 per hour, based on location, experience, and skills.

Entry level

Full‑time

• Information Technology
• Medical Equipment Manufacturing