Facilities Technician II - YR Dollywood's DreamMore Resort & Spa - Year Round

Job Title

The ideal candidate will monitor, operate, and maintain building equipment and structures.

• Maintains equipment using proper tools in a skilled craftsman-like manner
• Performs assignments as directed by the Director of Facilities and Facilities Manager
• Assumes the duties of other mechanics when required, including light carpentry, plumbing, grounds maintenance, electrical, painting, pool and spa maintenance, etc
• Performs regularly scheduled guest room preventative maintenance keeping the rooms product in "like new" condition and of the highest quality
• Ensures exterior grounds are regularly maintained and free of debris
• Ensures exterior water features are well maintained, free of algae and debris
• Completes regular property tours and inspections, identifying and repairing defects
• Performs preventative maintenance on all equipment
• Repairs all malfunctioning mechanic devices
• Utilizes HOTSOS Work Order System regarding respond time repair request for carpentry, electrical and electronics, plumbing, HVAC, carpeting, and painting
• Maintains pools and spas
• Willing to acquire AFO Certification
• Responds to guest room calls and assists guests with room issues
• Is a specialist in a specific skill (Electrical, plumbing, painting, carpentry, etc.)
• Becoming a specialist in a skill is a prerequisite for promotion to Facilities Supervisor

Management reserves the right to change and/or add to these duties at any time

• Minimum 18 years of age
• High school diploma or equivalent
• Minimum two-year job-related experience
• Requires thorough knowledge of a specialized trade or technical field
• May require operating knowledge of manufacturing or computer equipment
• Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be committed to continuous improvement
• Must promote and support a "team" work environment by…