Outreach Program Manager

Meadows Homes
West Springfield, MA , USA

Make an Impact. Build Independence. Lead a Team.

At CHD, we believe every person deserves the opportunity to live with dignity, independence, and meaningful community connections. As an Outreach Program Manager, you'll play a vital leadership role supporting adults with developmental disabilities who live independently in the community. This position combines direct impact, team leadership, and program oversight to help individuals achieve their goals and live their fullest lives.

• Providing leadership, coaching, training, and supervision to Outreach staff
• Supporting participant assessments, service planning, and goal development
• Ensuring individuals receive appropriate medical, behavioral, and community-based supports
• Promoting skill development, independence, self-advocacy, and community inclusion
• Managing staff schedules and service delivery coverage
• Monitoring documentation, compliance, billing, and program quality standards
• Building collaborative partnerships with families, DDS, healthcare providers, and community resources
• Participating in after-hours on-call support as part of a leadership team rotation
• Responding to participant and staffing needs in a fast-paced, dynamic environment

We're seeking a compassionate and organized leader who is passionate about supporting individuals with developmental disabilities and helping staff succeed.

• Bachelor's degree in Human Services or a related field preferred
• Experience in developmental disabilities, behavioral health, human services, or a related field
• Prior supervisory or leadership experience preferred
• Strong communication, problem-solving, and organizational skills
• Ability to build relationships with participants, families, community partners, and staff
• Valid driver's license and reliable transportation
• Ability to successfully complete required background and driving record checks

• Experience supervising human services professionals
• Knowledge of person-centered planning and community-based supports
• A commitment to inclusion, dignity, and empowerment
• The ability to balance leadership, compliance, and direct service responsibilities
• A passion for helping people reach their full potential

We are offering a competitive pay salary of $60,000 annually
. Additionally, take advantage of phenomenal benefits like dental, health and life insurance, paid time off, paid holidays, and much more!

Schedule:

Full-time on site position, M-F 9 am – 5 pm

The Center for Human Development (CHD) provides a broad range of high quality, community-oriented human services dedicated to promoting, enhancing, and protecting the dignity and welfare of people in need. At CHD we are celebrating differences, inclusion is not just a policy- it is a daily practice. Multicultural, multilingual, and fluent in sign language, CHD is a reflection of those we serve.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.