Airline Services Agent

Responsible for assisting with ramp and gate operations as needed, as well as loading/unloading of aircraft. This position is responsible for providing customer service to all customers, including scheduled or charter services.

• Operate ground service equipment.
• Marshal aircraft to and from gates.
• Load and unload baggage of various weight and dimensions to and from aircraft and applicable airport baggage areas. Provide proper handling of baggage requiring special care.
• Responsible for aircraft security searches and commissary security searches as required.
• Ensure ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained.
• Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety items.
• Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, pushback tractors, deicers, etc.
• Perform aircraft interior cleaning as required.
• Stock aircraft and carts with necessary supplies as required, i.e. InFlight magazines and lavatory supplies.
• Service aircraft lavatories.
• Inventory tracking as required.
• Must be attentive to the customer s needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures.
• Other duties as assigned.

• Regular attendance is a requirement of the role.
• Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time.
• Ability to wear personal protective gear.
• Some travel may be a requirement of the role.
• Use verbal and written instructions to perform duties.
• Demonstrate good judgment and courtesy when dealing with the public, tenants, and Tri-Cities Airport Authority (TCAA) employees. Conduct proper two-way radio communication procedures in a professional manner with all personnel on TCAA frequencies.
• Subject to being called-in during non-scheduled hours to respond to any situation related to the responsibilities of the position, or any situation determined necessary by supervisor. Work schedules may include weekends and nights when assigned, and occasional overtime.
• Responsible for proper use and security of issued keys and s that permit entry into secured areas of the airport. Shall be fully responsible for all issued uniforms, materials, and equipment.
• Maintain professional appearance and wear appropriate uniforms as directed by supervisor.
• Shall be prohibited from being under the influence of alcohol or drugs while on duty.

• High school diploma or equivalent required.
• Possess valid driver license.
• Must be able to read and write effectively.
• Must be able to effectively verbally communicate.
• Ability to follow verbal and written directions.