Customer Service Specialist

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Position:Customer Service Specialist

Primary

Location:

Terneuzen (NLD),Netherlands

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.

If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and this role

We have a great opportunity to join Packaging Specialty & Plastics (PS&P) business as a Customer Service Specialist located in Terneuzen
, The Netherlands
.

As a Customer Service Specialist you serve the Europe region, mainly Southern Europe customers.

You act as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. You provide solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.

Responsibilities

Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically key customers with a high degree of complexity.

Maintains a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.

Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.

Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.

Maintains service levels according to business prioritization

Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.

Supports commercial strategies with Dow customers across multiple businesses.

Qualifications

You have minimum a bachelor’s degree.

Prior relevant working experience of 2-5 years would be beneficial.

You are fluent in English, and fluent in French and/or Italian.

Your Skills

Communication Skills - Clearly conveys updates and solutions to both customers and internal teams.

Customer Mindset Skills - Anticipates needs and delivers service that builds trust and loyalty.

Team-Oriented & Independent Skills - Collaborates across departments while confidently managing customer accounts independently.

Stress Management Skills - Maintains focus and composure during peak workloads.

Multitasking Skills - Handles multiple orders and inquiries without compromising accuracy.

Digital and Automation Skills - Experience with forecasting by customer using automated platforms.

Additional Note

There is no relocation supported for this role.

Benefits – What Dow offers you

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