Service Department Manager

Position: Service Department Manager Role
Join Velocity Truck Centres as a Service Manager in Terrace, BC, where your leadership will enhance service delivery and customer relations. This full-time, permanent role focuses on team success and budget management.

Your role as Service Manager entails overseeing the operations within the service department, ensuring budgetary goals are met and customer satisfaction is prioritized. You’ll be responsible for leading and developing a diverse team, addressing performance trends, and implementing effective strategies for improvement. Your leadership will foster a positive work environment, driving both employee and customer engagement.

Key Responsibilities:

• Lead a high-performing service team in daily operations

• Analyze budget adherence and performance metrics

• Develop and maintain strong customer relationships

• Innovate training programs in collaboration with HR

• Ensure alignment on service goals and marketing strategies

Requirements:

• Minimum 8 years as Service Technician or similar

• At least 3 years in a leadership capacity

• Strong analytical and communication skills

• Detail-oriented and customer service focused

• Proficiency in Microsoft Office Suite

Enhance service operations and team engagement at Velocity Truck Centres in Terrace—apply now!