Customer Service Agent Lead
Job in
Terrace, BC, Canada
Listed on 2026-07-03
Listing for:
Executive Flight Centre Group Ltd
Full Time
position Listed on 2026-07-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
Join Executive Flight Centre as a Customer Service Agent Lead and enhance airport customer experiences in Terrace, BC. This dynamic, full-time position focuses on leadership and high-quality service delivery.
As a Customer Service Agent Lead, you’ll work directly with customers while also leading a team of agents at the Northwest Regional Airport.
Your role will involve addressing inquiries, ensuring safety protocols, and fostering a positive working atmosphere. Communication skills are critical, as you will liaise with airlines and airport authorities in the absence of the General Manager.
Key Responsibilities:
• Supervise and support the customer service team effectively
• Serve as operations contact for airlines and contractors
• Assist customers with check-in and travel documentation
• Resolve customer complaints and ensure satisfaction
• Manage staff attendance and performance evaluations
Requirements:
• At least two years of customer service experience
• Effective decision-making skills required
• Ability to handle baggage lifting of 60 lbs
• Knowledge of MS Office applications
• Flexibility in work hours for 24/7 operations
Drive customer satisfaction while leading a dedicated team at Executive Flight Centre in Terrace.
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