Customer Service Agent Lead

Position: Customer Service Agent Lead Role
Join Executive Flight Centre as a Customer Service Agent Lead and enhance airport customer experiences in Terrace, BC. This dynamic, full-time position focuses on leadership and high-quality service delivery.

As a Customer Service Agent Lead, you’ll work directly with customers while also leading a team of agents at the Northwest Regional Airport.

Your role will involve addressing inquiries, ensuring safety protocols, and fostering a positive working atmosphere. Communication skills are critical, as you will liaise with airlines and airport authorities in the absence of the General Manager.

Key Responsibilities:

• Supervise and support the customer service team effectively

• Serve as operations contact for airlines and contractors

• Assist customers with check-in and travel documentation

• Resolve customer complaints and ensure satisfaction

• Manage staff attendance and performance evaluations

Requirements:

• At least two years of customer service experience

• Effective decision-making skills required

• Ability to handle baggage lifting of 60 lbs

• Knowledge of MS Office applications

• Flexibility in work hours for 24/7 operations

Drive customer satisfaction while leading a dedicated team at Executive Flight Centre in Terrace.
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