Ramp Agent

Executive Flight Centre Group Ltd. (“Executive Flight Centre” or “EFC”) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC is part of a national aviation platform which offers a diverse range of services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC takes pride in being an equal opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes.

EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.

Ramp Agents support all ground handling operations, de-icing applications and possibly some fueling situations. Ramp Agents are accountable for all areas of aircraft ground handling and are required to operate in a safe and efficient manner and as directed by the Ramp Supervisor.

This position is required to be on call outside the standard scheduled hours of work. A company cell phone and email will be provided for the purpose of attending to emergency and operational circumstances as required on a rotational basis.

• Plan, design and perform ramp services according to the standards set by Executive Flight Centre.
• Load and unload aircraft.
• Marshall and chock aircraft.
• Provide a variety of servicing on aircraft.
• Assist in field maintenance, primarily on the apron and around the building entrances for snow clearing and grass cutting.
• Direct passengers on the apron as instructed by passenger service agents.
• Ensure correct baggage loading information is given to each aircraft, including any ballast concerns.
• Operate all ground service equipment.
• Perform audits on handling, safety and security as required including involvement in implementation regarding cargo and aircraft handling.
• Provide award-winning ground handling services including building quality relationships with customers.
• Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
• Troubleshoot issues within the ground handling process.
• Responsible to clean all company vehicles, GSE equipment and Fuel Trucks.
• Back-up/support Aircraft Refuelers and/or Line Technicians as required.
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Ensure exceptional, courteous, and respectful customer service.
• Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
• Perform any other duties as required.

• Previous experience in the aviation industry in a similar role would be an asset.
• A valid class 5 driver’s license is required.
• Airport Security Clearance and Driver’s Abstract is required as a condition of employment.
• Obtain a restricted operator’s certificate (radio license) within 60 days of employment.
• First Aid and CPR would be an asset.
• Able to work inclement weather, overtime and extended shifts.
• Able to…