IT Technician-NonEx

Title: IT Technician-Non Ex

Location: Terre Haute, IN, US 47803

Property: Terre Haute Casino Resort

Requisition : 2720

Information Technology technicians support all PC users, all PC hardware, and all related applications. This position ensures all team members can access the required technology and information required for their respective job functions.

• Provide stellar customer service to all team members, vendors, and guests.
• Provide 24/7 on‑call support for complex and critical computer application problems and issues.
• Offer support to the Information Technology staff for duties as assigned.
• Perform all duties necessary to ensure high reliability of users and computer systems, as assigned.
• Review and adhere to all Information Technology policies, internal controls and standard operating procedures set forth by Churchill Downs Inc. and Terre Haute Casino Resort.
• Complete a minimum of 20 hours of training quarterly in an area related to Information Technology, Casino Operations, Customer Service, Productivity, Management or Leadership, as assigned and approved by the Senior Director of Information Technology.
• All other duties as assigned.

• Stellar verbal communication skills suitable for a professional and fast‑paced environment.
• Type 50 WPM.
• Advanced knowledge of Microsoft Active Directory.
• Advanced knowledge of PC components.
• Advanced knowledge of Windows Server 2016 & up.

• Casino gaming experience.
• Aristocrat Oasis administration.
• Project planning.

Minimum of 3 years performing day‑to‑day end‑user support in a Microsoft Windows 10 environment, or a minimum combination of 3 years of related education and work experience.

• Preferred:
  Casino gaming experience;
  Aristocrat Oasis administration;
  Project planning.

• Regularly required to stand, walk, kneel, reach with arms and hands, bend, crawl in small spaces and lift up to 50 pounds.
• During project prep and go‑live weeks, the schedule may change to accommodate the demands of the current project as determined by the department or project leadership.
• Schedules are subject to change to accommodate business needs.

The employee is frequently exposed to second‑hand tobacco smoke, fumes or airborne particles. The noise level in the work environment ranges from moderate to high.

• 401k plan with company match
• Employee Stock Purchase Plan (15% discount)
• Health, Dental & Vision insurance
• Flexible Spending Account
• Health Savings Account
• Company‑paid short‑term and long‑term disability plans
• Company‑paid basic‑term life insurance
• Paid time off
• Tuition reimbursement ($5,200 per year for undergrad and graduate coursework)
• A variety of team member discounts including:
  • Ford Affiliate Program
  • Verizon
  • AT&T
  • Tickets At Work
  • Skechers
  • Sherwin Williams
  • Meal discounts
• Fun team member events
• Company‑sponsored volunteer opportunities
• Team member recognition program
• Advancement opportunities and the chance for further professional development are also available.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employee Login

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Information Technology
• Industry: Gambling Facilities and Casinos