Front Desk Clerk

Title:

Front Desk Clerk

Requisition #: 2538

Location:

Terre Haute, IN, 47803

Property:
Terre Haute Casino Resort

Terre Haute Casino Resort features 1,000 slot machines, 35 table games (blackjack, craps, roulette, poker), a 122‑room luxury hotel with pool, and 5 restaurants plus 6 bars.

The Welcome Desk Agent accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements and collecting payments from departing guests, making and confirming reservations, answering PBX calls and routing callers to the appropriate extension on the assigned shift. The shift may include overnight duties as Night Auditor.

• Greets, registers, and assigns rooms to hotel guests.
• Verifies guest identification and determines payment method.
• Issues room keys and relays instructions to guests.
• Maintains records of room availability and guest accounts on computer.
• Computes bills and collects payments.
• Makes and confirms reservations.
• Uses CMP system to make Marketing offer reservations.
• Answers PBX calls and routes calls to proper extension.
• Responds to inquiries about hotel services, shopping, dining, entertainment, and other activities related to the hotel, casino or entertainment complex.
• Alerts housekeeping when rooms are vacated and ready for cleaning.
• Coordinates with player services and housekeeping on amenities and room assignments of hosted guests.
• Notifies housekeeping or maintenance when guests report problems.
• Performs simple bookkeeping activities such as balancing cash accounts.
• Performs other duties as assigned.

• Maintain high levels of confidentiality and integrity.
• Build and maintain interpersonal working relationships among all team members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility for the performance of the position.
• Detail oriented with a professional attitude, strong organizational and time‑management skills, and a customer‑focused approach.
• Available to work when needed, including weekends, holidays, and nights.

High School Diploma or equivalent required. Knowledge of principles and processes for providing customer service.

Ability to perform basic mathematics.

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret a variety of instructions in written, oral, diagrammatic, or schedule form.

Candidate must have experience using Microsoft Office.

Must be able to obtain and maintain appropriate applicable licensing.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger‑reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance;

stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 50 lbs independently or more than 50 lbs with assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment can be moderate to loud at times.

Company Benefits Include:

• 401(k) Plan with company match
• Employee Stock Purchase Plan (15% discount)
• Health, Dental & Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Company‑Paid Short‑Term and Long‑Term Disability Plans
• Company‑Paid Basic‑Term Life Insurance
• Paid Time Off
• Tuition Reimbursement ($5,200 per year for undergrad and graduate coursework)
• A Variety of Team Member Discounts including:
• Ford Affiliate Program
• Verizon
• AT&T
• Tickets At Work
• Skechers
• Sherwin Williams
• Meal Discounts
• Fun Team Member Events
• Company‑Sponsored Volunteer Opportunities
• Team Member Recognition Program
• Advancement opportunities and the chance for further professional development.

Enjoy being part of a winning team, with competitive pay and great benefits to get you on the fast track!

At Terre Haute Casino Resort, we know success starts with you, our valuable team members. That’s why we offer comprehensive benefits to complement your dedication and help make Terre Haute a great place to work and play.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

• Entry level

• Full‑time

• Administrative
• Industry: Gambling Facilities and Casinos