IT Technician III

Position Summary

The Managed Services IT Technician III is a senior‑level role responsible for advanced systems administration, network engineering, and project leadership. This position handles the most complex client issues, leads implementations, and ensures client environments are secure, stable, and scalable.

• May lead, train, or participate in work team assignments

• Act as the final technical escalation point for complex incidents and problem management across server, virtualization, storage, networking, and Microsoft 365.
• Design, deploy, and maintain Windows Server/Active Directory (AD DS/Azure AD), including GPOs, DNS/DHCP, PKI, certificates, and identity synchronization (Entra Connect).
• Lead migrations and projects: on‑prem Exchange to Microsoft 365, file server to One Drive/SharePoint, tenant‑to‑tenant moves, server upgrades, and data‑center/virtualization refreshes.
• Engineer and support VMware vSphere (7/8), clusters, DVS, HA/DRS, templates, and VM lifecycle; collaborate on capacity planning, performance tuning, and hardware lifecycle.
• Backup, recovery, and DR for virtual and physical workloads (Veeam Backup & Replication, copy jobs, immutability, runbooks, and recovery objectives).
• Architect and administer enterprise storage (SAN/NAS), including provisioning (iSCSI/NFS/SMB), MPIO, snapshots/replication, and file system choices (NTFS/ReFS/XFS) with performance and data‑protection best practices.
• Automate routine tasks and build tooling using Power Shell (modules, scripting standards, source control) and document repeatable procedures/runbooks.
• Implement hardening and compliance controls (secure baselines, patching, vulnerability remediation, logging/monitoring), aligning to frameworks (CIS, NIST, HIPAA/PCI as applicableli>
• Provide technical leadership on customer projects: scope, design, bills of materials, change plans (ITIL), execution, and stakeholder communication.
• Mentor Technicians I/II; review designs, changes, and scripts; deliver knowledge‑transfer/training to internal teams and customers.
• Participate in an on‑call rotation and planned maintenance windows; respond to P1 incidents and lead root‑cause analysis with corrective actions.

• Deep expertise in Windows Server administration and Active Directory (sites/services, group policy design, delegated administration, certificate services).
• Microsoft 365/Entra  Online, SharePoint/One Drive, Teams, Intune/Autopilot, conditional access, identity synchronization, mail flow/security, and migration tooling.
• Virtualization: VMware vSphere (clusters, DVS, HA/DRS), templates, VM troubleshooting (CPU/mem/storage/latency), and performance analysis.
• Backup/DR:
  Veeam (repositories, SO , copy/replication, encryption/immutability, Sure Backup, instant recovery), recovery planning and testing.
• Storage: SAN/NAS concepts, RAID, thin provisioning, snapshots/replication, performance metrics (IOPS/latency/throughput), and host connectivity (iSCSI/FC/NFS/SMB, MPIO).
• Networking fundamentals at the enterprise level (VLANs, routing, switching, firewalls, VPN/SD‑WAN, QoS) sufficient to diagnose infra/app issues.
• Security/hardening: baseline configuration, privileged access, patching, endpoint controls, log collection/SIEM basics, incident response playbooks.
• Scripting/automation: strong Power Shell (modules, REST, scheduled tasks), Git‑based version control, and change validation.
• Tooling and observability: hypervisor/storage monitoring, Windows and M365 audit/log analysis, performance counters.
• Consulting skills: clear written/verbal communication, customer‑facing professionalism, estimation/scoping, and the ability to translate business needs into technical designs.
• Process orientation: documentation habit, runbooks, change records, root‑cause analysis, and continual improvement.

• Candidate must be willing to reside near or commute to a Joink office (currently within Illinois: Taylorville, Hillsboro; Indiana: Terre Haute).
• Education/Certs:
  Bachelor’s in IT/CS or equivalent experience. Relevant certifications strongly preferred (e.g., Microsoft/Azure Administrator or Expert, VMware VCP, Veeam VMCE,…