Network Administrator – IL

Overview

Network Administrator – IL role at Joink

Position Summary

The Network Administrator is responsible for maintaining the design and integrity of the internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests. We are looking for an individual who is at home on the cutting edge of technology, can be both designer and ambassador, and will be seen as an expert both internally and externally.

This specialist brings ideas to life by shaping Joink Managed Services and client strategy through advisory relationships, transforming possibilities into reality.

• IT Support relating to issues with internal systems and network infrastructure; triage tickets, perform advanced troubleshooting, proactive maintenance, and proactive monitoring
• Apply OS patches and upgrades; complete project and ticket work as required by workload
• Support disaster recovery solutions
• Provide technical support for Microsoft technologies:
  Windows Server, Exchange, Office 365, SQL, etc.
• Technical support at the network level: WAN and LAN connectivity, routers, firewalls, security
• Implement and support basic remote access solutions: VPN and Terminal Services
• Monitor remote monitoring and management system alerts; respond through service tickets
• Administration and maintenance of the remote monitoring and management system
• Maintain system documentation in industry-specific platforms
• Communicate with customers as required: inform incident progress, notify of changes and outages
• PCI Compliance

• Ability to work on multiple priorities and/or projects simultaneously
• Excellent listening and communication skills, both verbal and written
• Organized, detail oriented and self-motivated
• Ability to provide and maintain detailed documentation on each job
• Willingness to develop professionally
• Customer service orientation and focus on satisfaction

• Ability to troubleshoot and resolve complex service issues
• Understanding of servers and networking technologies
• Strong customer relationship skills
• Understanding of Windows operating systems
• Working level understanding of VMware
• Understanding of Cloud technology components at hardware and software infrastructure level
• Must have a vehicle to drive to customer locations as necessary
• Candidate must be willing to reside near or commute to a Joink office (Illinois: Taylorville, Hillsboro; Indiana: Terre Haute)
• Priority given to candidates with: 3-5 years of work experience in server administration, networking, or desktop support; A+/Network+ certification, Cisco certification; bachelor's degree in information technology, information systems, or related field

• 40 hours per week
• Overtime as needed
• Occasional before/after work meetings and events
• Less than 10% overnight travel
• On-call rotational requirement, providing after hours support

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly stand, walk, use hands, reach with arms, climb or balance, stoop, kneel, crouch, or crawl
• Ability to lift and/or move up to 50 pounds, push/pull up to 75 lbs
• Specific vision abilities required: close, distance, depth perception and ability to adjust focus

Joink is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on grounds prohibited under federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity, marital status, pregnancy, veteran status, citizenship or other protected status.

This job description is not a comprehensive list of all activities, duties or responsibilities, which may change at any time with or without notice.