Inside Sales Specialist

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Position Summary

The position will receive and make inbound/outbound calls to customers in serviceable areas in order to generate fiber to the home (FTTH) sales. This position will ensure customers are provided complete information and follow each order’s status through activation.

Classification: Non Exempt, Hourly

Pay Range: $20-$23 per hour

Reports To:

• Residential Fiber Sales Manager

Supervises:

• No direct reports
• May lead, train, and participate in work team assignments

Essential Functions:

• Process inbound customer inquiries, complete sales, and ensure customer is provided complete information and is scheduled efficiently while maintaining exceptional customer service.
• Document all customer interactions in sales monitoring software.
• Maintain understanding of installation requirements and processes.
• Utilize sales systems to coordinate customer orders.
• Meet monthly activation goals as determined by senior management.

Knowledge, Skills, And Abilities:

• Ability to understand relative position of places, distances, and direction on a map or aerial image
• Expertise in verbal/written communication
• Organized and detail-oriented
• Ability to provide and maintain detailed documentation
• Ability to maintain a professional demeanor
• Ability to evaluate situations and adjust to changing priorities
• Proficiency with Microsoft Office software

Qualifications:

• Associates’ degree in related field/equivalent experience
• 2 years’ experience in related field, specifically scheduling multiple team members
• Candidate must be willing to reside near or commute to a Joink office (Currently within Illinois: Taylorville, Hillsboro; Indiana: Terre Haute)

Working Environment:

• 40 hours per week
• Office Environment
• Willingness to travel to other Joink offices, industry conferences, etc.
• May be eligible for commission

Physical Demands:

• Must be able to spend long hours using a computer/keyboard and/or phone. May involve prolonged periods of sitting, standing, or walking.

EEO Statement:

Joink is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity, marital status, pregnancy, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.