Member Service Representative FSO Bilingual

Job Description

Are you passionate about helping others achieve financial wellness? As a Member Service Rep / Financial Service Officer (FSO), you’ll be the welcoming face and trusted advisor for our members—building lasting relationships, offering tailored financial solutions, and making every interaction count.

In this role, you’ll guide members and potential members through our full-service experience—whether it’s using in‑branch self‑service technology, opening a new account, or applying for a loan. You'll be a go‑to expert for everything from everyday transactions to future financial goals. Monday - Friday, NO SATS!

• Open new accounts and handle account maintenance
• Assist members with inquiries, transactions, and requests—both in‑person and via drive‑thru (using video and tube systems)
• Walk members through our branch tech tools, including tablets and interactive kiosks
• Own member issues from start to resolution with care and attention
• Proactively identify needs and recommend personalized financial products and services

• At least 6 months of experience in a consultative sales or service role—financial institution experience is a plus
• A strong passion for service, relationships, and trust‑building
• Excellent communication skills—you know how to ask the right questions and really listen
• Confidence in educating members about products and making referrals
• Self‑starter mindset with a solution‑driven approach
• Strong multitasking skills and tech savvy (Microsoft Office and standard office equipment)

$21.50+/hr

• Coaching Culture to ensure success and promote learning and growth
• Paid Time Off, Paid Holidays, Family and Pet Bereavement Leave
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• 401(K) with Employer Match
• Paid Time Off for Community Volunteerism
• Banking privileges for you and your family