Receptionist, Healthcare

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Explore more details on the Benefits of Working at HHS webpage.

Functional

Title:

Receptionist I

Job Title: Receptionist I

Agency: Health & Human Services Comm

Department: Switchboard

Posting Number: 11989

Closing Date: 01/09/2026

Posting Audience: Internal and External

Occupational Category: Office and Administrative Support

Salary Group: TEXAS-A-09

Salary Range: $2,481.75-$3,404.91

Pay Frequency: Monthly

Shift: Day

Telework: Not Eligible for Telework

Travel: Up to 5%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility

Location:

Terrell State Hospital

Job Location City: TERRELL

Job Location Address: 1200 E BRIN

MOS Codes: ,P,3F5X1,42A,56M,741X,8A200,PERS,RP,SN,YN,YNS

Are you ready to be professionally challenged? Are you looking to be part of a dynamic team of engaged and committed professionals? Then the State Hospital System (SHS) may be just the place for you! The SHS is comprised of nine psychiatric hospitals located throughout the state, and one youth residential psychiatric center in Waco. The SHS is a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission.

The hospitals provide state-of-the-art treatment that is recovery-oriented and science-based. Whether in a direct-care or support role, your contribution will make a difference in the life of a Texan.

Under the direction of the Switchboard Program Supervisor, place, answers and transfers local and long-distance calls. Keeps records and performs clerical duties that are necessary to PBX. Update on-call schedules. Handle all unusual occurrences such as fire alarms, maintenance problems and all emergency calls. Make after 5pm and weekend money deposits. Provide liaison service for language interpreters and consumers. Issue and signal portable pagers, cellular pagers and cellular telephones.

• Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
• Operates the PBX equipment skillfully, answers the phones promptly and courteously.
• Keeps records and performs clerical duties that are necessary to the PBX functions.
• Updates all on call schedules with correct contact information.
• Handle all unusual occurrences, fire alarms, maintenance problems, and all emergency calls.
• Make after 5pm and week-end money deposits, using numbered envelopes and enters all information into the proper log.
• Provide liaison service for language interpreters and consumers.
• Issue and signal portable pagers and cellular telephones.
• Provide master key service.
• This position serves as the receptionist/hospital operator. This is shift work. You must be able to cover any shift, at any time, including Nights, Weekends, Holidays. Punctuality and Reliability are essential to the operation of the switchboard.
• Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

• Knowledge of administrative, clerical, and data entry procedures and systems.
• Skill in the use of a telephone switchboard.
• Ability to transfer incoming calls to appropriate personnel; to greet and direct visitors; and to communicate effectively.

If transporting patients, must possess a valid Texas driver license or obtain it no later than 90 days after hire date to drive a state vehicle. Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure. Eligible driving record required based on HHSC Fleet Management policy.

• Applicant must have a verifiable working history of at least 3 years' experience in providing general clerical support or other service-oriented positions that involved patients and/or families.
• Verifiable means that all past supervisor information is filled out completely with names and contact numbers. Fields must not be left blank.

• This position must be able to work any shift, , , ) with little to no notice. THIS WILL INCLUDE WEEKENDS, AND…