Senior Fulfillment Operations Manager

About

At , our mantra is "Be Brand Obsessed". We want to help brands scale seamlessly and build a deeper connection with their customers. Since our founding in 2020, our one‑of‑a‑kind e‑commerce platform gives brands the same capabilities as the world's largest retailers so they can deliver their products in a seamless experience.

Open to applicants located in or around Terrell, TX. Onsite 1st shift with flexibility for longer hours based on business and peak needs.

Reporting to the Director of Fulfillment Operations, the Senior Outbound Operations Manager is a key leadership role in our growing 3PL operation. You will oversee Operation Managers and Supervisors, and be responsible for hourly associates. You will develop, support, and maintain the resources and processes necessary to efficiently manage and improve DC operations.

• Maintain records on working hours and meet financial projections of the team.
• Consistently review operations and recommend and implement improvements, as cleared by upper management.
• Give directions for shift operational flow, flex resources to achieve requirements at lowest cost.
• Direct supervisors & leads to maintain proper staffing levels per budget and departmental demands, including interviewing, training and discipline processes.
• Drive efficiency by continuously improving current processes and practices.
• Maintain an atmosphere that fosters teamwork, effective communications, clear and fair metrics, consistent policy administration and great customer service.
• Create and maintain departmental spreadsheets of performance, cost per piece and accuracy.
• Promote a safe working environment. Report all incidents and injuries.
• Perform other duties as assigned.

• A leader with the ability to influence.
• A high‑level communicator, both orally and in written form.
• Able to multi‑task and adapt to a changing environment.
• A problem solver.
• Team oriented with strong interpersonal skills.

• 6+ years progressive operational and managerial experience in an eCommerce fulfillment or similar logistics distribution environment.
• 4+ years successfully motivating, training and leading your team into performing at extraordinary levels.
• Experience in a direct‑to‑consumer, pick‑and‑pack environment.
• Proven leader with the ability to build a team.
• Must be able to utilize data to support decisions and drive success in your responsible areas.
• Ownership of results.
• High School diploma or GED.

• B2B fulfillment experience.
• Prior 3PL operations experience.
• Experience in an automated environment.
• Bachelor’s Degree.

• Ability to work weekend 1st shift schedule.
• Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).
• Able to lift and carry up to 25‑30 lbs. on occasion.
• Able to maintain attention and concentration for extended periods.
• Able to work overtime including extended schedules during peak seasons.

Full‑time. Mid‑Senior level.

is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.