General Manager

General Manager

Location:

Mesquite, TX

Company:
Whataburger of Mesquite, Inc.

Compensation: $61,000 - $85,000 DOE.

As an Operating Partner, the General Manager is responsible for developing a strong staff to satisfy the sales, production, service, and supervisory needs of the unit. The GM ensures recruiting, budgeting, marketing, and sales goals are met, and utilizes the sales and marketing plan as the basis for setting customer service goals to improve sales through increased customer traffic. The GM makes decisions on recruitment, development, and performance of staff, and demonstrates a willingness to listen to team members and address problems.

The GM also ensures a clean, safe, energy‑efficient operation during each shift, and that the store is always ready for business.

To continue the path for career success at Whataburger, the GM will participate in the skills development program and will be required to achieve certifications associated with the position.

• Competitive WEEKLY Pay
• Bonus (Incentive) Program
• Schedule Flexibility
• Leadership Development and Career Growth Opportunities
• Tuition Reimbursement Program
• 401(k) Plan
• Discounted Meals
• Service Awards
• Scholarship Program
• Whataburger Family Foundation (Hardship Grant Assistance)
• Chaplain Service
• Paid Vacations

• Seniority level:
  Director
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industry: Restaurants

• Protects and promotes the Whataburger Brand at all times.
• Consistently completes Orange Guidebook (OGB) and NSF checklist.
• Conducts and attends meetings as required.
• Schedules and conducts LTO training sessions.
• Attends Quarterly Business Meeting.
• Attends GM meetings as necessary.
• Reports critical or unplanned situations that require immediate action and exceed budget ranges to the Area Manager.
• Communicates needs, deviations, exceptions, and other pertinent operating data to Area Manager.
• Communicates any maintenance needs of revenue‑producing equipment immediately.
• Ensures compliance of Family Member Guidelines.
• Prepares and presents ideas and recommendations to peers and upper management as assigned.
• Prepares standard and special reports for upper management as assigned.
• Communicates direction clearly and follows up to ensure specific actions are carried out as intended.

• Demonstrates Whataburger’s Family Value Proposition “Pride, Care, and Love.”
• Ensures responsible sourcing, interview, selection, and placement of candidates.
• Actively utilizes tools for recruiting and talent selection: pre‑screens and interviews potential candidates, performs reference checks consistently on all Manager, Team Leader, and Team Member candidates.
• Conducts New Hire Orientation as needed and schedules new hire training shifts.
• Identifies and trains Team Members for future Team Leader and Manager roles.
• Ensures training of staff and maintains a program to satisfy the restaurant’s staff development plan.
• Conducts and reviews training certifications.
• Conducts performance reviews when necessary and works with employees to correct deficiencies; administers disciplinary action up to and including termination when necessary.
• Conducts and processes merit increase reviews.
• Oversees effective scheduling based upon forecasted sales and hours necessary to accomplish the restaurant’s goal of excellence for food quality and budget attainment.
• Recognizes and rewards top performers on a regular basis.
• Maintains professional relationships with Team Members, treats Team Members with fairness and sensitivity, avoiding any indication of favoritism.
• Communicates all harassment complaints and other complaints involving Whataburger policy violations to Area Manager, Senior Area Manager, Director of Operations and Director of Human Resources, as appropriate.
• Exemplifies leadership and stands out as a role model for others through daily interaction. Acts as a resource for other team members.
• Maintains an effective working relationship with management team.

• Ensures performance of administrative tasks.
• Makes payroll corrections and reviews payroll data prior to submission.
• Reviews the OGBs and addresses any…