Team Member, Restaurant​/Food Service

Whataburger of Mesquite, Inc. – Team Member

The Team Member is a business partner responsible for ensuring each customer experience meets or exceeds expectations. The Team Member guarantees each customer a hot, freshly‑prepared product of the highest quality ingredients, made to order and promptly served in a clean, friendly restaurant.

To begin a path for career success at Whataburger, Team Members will participate in a skills development program and be required to achieve certification in specific stations associated with the position.

• Competitive WEEKLY Pay
• Referral Bonus Program
• Schedule Flexibility
• Development and Career Growth Opportunities
• Tuition Reimbursement Program
• Discounted Meals
• Service Awards
• Scholarship Program
• Whataburger Family Foundation (Hardship Grant Assistance)
• Chaplain Service
• Paid Vacations

• Protect and promote the Whataburger Brand at all times.
• Notify a member of the management team with sufficient lead time when unable to report to work as scheduled.
• Check with management prior to leaving the restaurant at the scheduled time.
• Recognize and communicate customer service problems to the manager on duty.
• Attend all meetings and training sessions as required by management.
• Submit requests for work schedule changes according to management guidelines.

• Demonstrate Whataburger’s Family Value Proposition, “Pride, Care, and Love.”
• Continue to learn and improve job skills as directed through performance appraisals.
• Learn and adhere to the guidelines set by Company policy.
• Demonstrate respect for all Whataburger Family Members and treat each with dignity.
• Stand out as a role model for others through daily interactions and leadership example, and as a resource for other team members.

• Ensure all products are prepared according to quality standards and delivered within Whataburger service time standards, with a “no excuses” mentality.
• Support food production through the preparation and stocking of various food items as directed by a member of management.
• Promote excellence in customer relations to the rest of the team.
• Perform maintenance tasks as scheduled or assigned.
• Actively participate in all current sales promotions/marketing events during work time.
• Operate all designated food production or customer service stations, as directed.
• Learn and apply the correct location for all items stored and used, such as food products, paper products, cleaning supplies, etc.
• Achieve certification at the specific stations associated with a position.
• Accurately state all Whataburger menu items, product ingredients, and when these items are available for sale to our customers.
• Stock the drink, fry, dining room stations, and grill area to assure continuous service is maintained.
• Demonstrate knowledge of proper storage procedures upon delivery of all produce items, practicing FIFO.
• Efficiently prepare all produce items to maintain proper par levels, using appropriate food handling, rotation (FIFO), and storage procedures.
• Maintain sufficient amounts of prepped produce for the next shift.
• Efficiently prepare the needed products as assigned using proper handling, rotation, and storage procedures.
• Follow established recipes for preparing and serving Whataburger’s products.
• Maintain all utensils and food production equipment in good working order by using correct cleaning, sharpening, and storage procedures at all times.
• Follow correct procedures for lifting and carrying heavy items.
• Mop spills or leaks quickly to prevent accidents.
• Notify the management person on duty of any leaks or equipment failures such as refrigerators/freezers not maintaining proper temperatures.
• Demonstrate knowledge of proper handling and storage of all sanitizing and cleaning chemicals.
• Cleans customer service areas following proper procedures directed by management, including outside landscaping, building entrances, dining room tables, condiment stations, restrooms, and food production and storage units.
• Dispose of all trash properly.
• Achieve certification in all cleaning and sanitation procedures.
• Assume additional responsibilities as assigned.

• Establish and maintain effective working…