Assistant Store Manager; Store

Overview

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• Provide best-in-class guest service: greet guests, respond to questions/concerns promptly and courteously, assist with video gaming needs, inform guests of promotions, recommend additional items, and thank guests for shopping at Game Stop; circulate throughout the store to prioritize guests over tasks.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
• Process guest purchases/returns accurately using the POS system, including providing receipts and ensuring high-quality guest service.
• Respond to guest comments or questions in person or by phone; escalate issues to the Store Manager when appropriate.
• Promote Game Stop’s guest benefits, such as new title reservations, trade-in program, and Pro Rewards loyalty program.
• Assist the Store Manager with setting guest service expectations and training store associates in company policies, procedures, practices, and guidelines.
• Observe associate performance, provide feedback, and address unsatisfactory performance as directed; ensure alignment with guest service expectations.
• Provide recognition and feedback to store associates and document performance in the HR system in partnership with the Store Manager.
• In partnership with the Store Manager, ensure associates complete onboarding, job training, and compliance training before opening/closing shifts. Ensure knowledge of policies, inventory control, loss prevention, safety, financial protocol, and ethics.
• Schedule store associates to follow guidelines, manage breaks/meals, and maintain optimum guest service levels.
• Approve payroll, enter time off, and verify pay for all time worked.
• Keep store areas clean, organized, and merchandised per guidelines; ensure fixtures and equipment are in proper working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect company assets through inventory control and loss prevention; inspect packages and communicate concerns to the Store Manager.
• Support the team in meeting sales, profit, and shrink goals and complete required administrative duties.
• Perform inventory counts, restock merchandise, and organize products to ensure representation and accessibility on the sales floor.
• Balance daily transactions, complete closeout paperwork, and manage cash and bank deposits as required.
• Verify shipments for discrepancies, conduct inventories, and report discrepancies to management.
• Process defectives/recalls and stock pulls with proper labeling and packing lists.
• Maintain guest and associate safety; report injuries per guidelines.
• Assist in maintaining store records and provide up-to-date manuals.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to Game Stop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

• Outgoing, welcoming personality with strong people skills.
• Ability to provide genuine and individualized assistance to…