Escalation Advisor

Location:

Stratford-upon-Avon (on site role) Salary: £30,000

Hours:

Monday-Friday, 8am-5pm (40 hours per week) Brook Street is recruiting for an Escalation Advisor to join a growing debt recovery organisation's Warrant & Revenue Team in Stratford-upon-Avon. In this role, you will support Account Managers with escalated accounts, acting as a key point of contact for clients, suppliers, and internal teams. You will monitor high-value cases, manage supplier relationships, provide performance reporting, and ensure accurate communication and record-keeping within a regulated environment.

Key Responsibilities:

Manage warrant escalations and complex account issues. Support internal and external teams to achieve successful outcomes. Monitor high-value accounts during warrant execution. Produce and share performance reports. Attend client meetings when required. Manage supplier relationships. Provide cover for the Team Senior as needed. Maintain compliance

What We're Looking For:

Strong communication and organisational skills. Experience working as a senior advisor or team leader Experience in a regulated, customer-focused environment. Ability to manage multiple priorities and stakeholders. Reporting and analytical skills. Apply today to join a growing organisation offering a supportive environment and opportunities for development. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.