Customer Account Manager

Overview

Our well‑established manufacturing client based in Tewkesbury are currently recruiting for a Customer Account Manager to join their team on a full‑time, permanent basis. This is an exciting time to join a business with big growth plans!

• Act as the primary point of contact for assigned customer accounts
• Develop a clear understanding of customer commercial and delivery expectations
• Proactively manage customer communications, quotations, order status, and delivery updates
• Identify account growth opportunities through product introductions, upselling, and cross‑selling
• Work closely with internal teams to prepare and manage quotations and proposals
• Manage customer orders from quotation through to delivery and aftersales support
• Support the resolution of customer queries and concerns in line with procedures, ensuring timely feedback and closure
• Maintain accurate records and produce regular account performance, revenue, and service KPI reports

• Strong passion for customer service
• A team player with a real ‘can‑do’ attitude
• Excellent communication skills with ability to form and maintain strong working relationships
• Ability to work within a fast‑paced environment
• Willingness to learn and progress

Monday to Friday, 8.30 to 5pm

Up to £28,000 depending on experience + excellent benefits package including free parking