Customer service advisor

About The Role

Grade D £29,064 - £31,022 (pro rata) pa

30 hours per week

Substantive

We are looking for a motivated and customer‑focused Customer Service Advisor to join our friendly and supportive team at Tewkesbury Borough Council. This is an exciting opportunity to make a real difference to our community by delivering high‑quality, accessible services to residents, businesses, and visitors.

You will be the first point of contact for a wide range of council services, handling enquiries via telephone, live chat, email, and face‑to‑face interactions. Your role will be key in ensuring residents receive timely, accurate information and support.

For an informal discussion about this post, please contact Sally Philpott, Customer Services Manager on or sall

Closing Date: 15 July 2026

Proposed Interview Date: 24 July 2026

In return we offer:

• Up to 31 days annual leave plus bank holidays
• Agile working arrangements
• Convenient office location close to the M5 with free parking
• Local Government Pension Scheme
• Potential career progression
• 20% discounted membership at the local leisure centre

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

The council is committed to promoting equality of opportunity; we welcome applications from all sections of the community. Tewkesbury Borough Council is a Disability Confident employer. We welcome applications from disabled people and are committed to making our recruitment process inclusive and accessible. If you require any reasonable adjustments to participate in the application or interview process, please let us know.