Service Advisor

We are currently seeking a skilled Vehicle Service Advisor to join our client's reputable franchise-approved dealership in Tewkesbury. This is a rewarding opportunity for an experienced Service Advisor to advance their career within a well-established family-run business operating since 1984.

• Competitive starting salary, negotiable based on experience
• Monthly performance-related bonuses
• 30 days annual leave including bank holidays
• Comprehensive manufacturer-approved training programmes, including ICE and electric vehicle courses
• Staff purchase discounts on vehicles, fuel, and convenience store items
• Workplace pension scheme
• Long-term career development opportunities within a supportive environment

• Greet customers professionally upon arrival at the Service Department
• Schedule vehicles for servicing, maintenance, or repairs
• Liaise with the workshop team to track work progress and inform customers
• Upsell additional products and services where appropriate
• Arrange courtesy vehicles for customers, ensuring a seamless experience
• Keep customers updated on vehicle status and repair work
• Provide excellent customer service, ensuring total customer satisfaction
• Maintain accurate records and utilise dealer management systems effectively

• Recent or current experience as a Vehicle Service Advisor or in a similar customer service-focused role within the motor industry (parts, sales, rental, etc.)
• Full UK driving licence with minimal points
• Strong organisational skills and IT literacy
• Excellent communication skills and ability to deliver high levels of customer service
• Experience with Kerridge/Keyloop dealership management systems is desirable but not essential
• Individuals with a strong customer service background in the motor trade, even without direct Service Advisor experience, will be considered

This is an excellent opportunity for a dedicated professional to join a reputable dealership group and develop their career further as a Vehicle Service Advisor.