Portfolio Lead - Information Resilience

Job Title – Portfolio Lead

Job Location – Tewkesbury Job  – 31767 About this opportunity and L3

Harris UK

From 11 UK sites, our team of nearly 1,000 people delivers unique capabilities across space, air, land, sea and cyber for military, security and commercial customers across the UK and worldwide.

L3

Harris in Tewkesbury is our HQ for our Intelligence & Cyber International division. In the land domain, our T7 and T4 multi‑mission robots deliver next‑generation remote capabilities and uncompromised performance. We design and manufacture world‑leading land force protection systems, cyber and electromagnetic activities (CEMA), electronic warfare (EW) and encryption capabilities. Our cyber capabilities provide an information advantage in the fields of kinetic conflict, cyber warfare, force protection and counter terrorism.

• Half day finish on a Friday
• 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
• Private medical insurance with optional family cover
• Pension scheme of up to 8% employer contribution
• Life Assurance 4x salary (flexible up to 10x)
• Group income protection
• Flexible opt‑in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover, cycle to work scheme and electric car scheme
• Employee Family Assistance Program providing mental health and wellbeing support
• Professional membership reimbursement (discretionary)

Are you looking for the next step in your defence and cyber career and seeking a Technical Service Portfolio Manager role? We have a new opportunity for an experienced professional to join our Intelligence & Cyber EMEA division. The role will report to our Head of Customer Services and will run a portfolio of c £20M of Customer Service and Delivery Contracts across a diverse customer base, including management of a technical engineering services team.

Working with stakeholders across the business, contracts and team sizes may vary but you will receive support from senior managers, peers and the Project Management Office (PMO).

At L3

Harris, in our Intelligence & Cyber International (ICI) division, we work closely with UK Government and allies to shape and build cutting‑edge solutions that combat the ever‑evolving threats faced by the public and private sectors on a daily basis.

The responsibilities of your role will include the following:

• Responsible for the On‑Time, On‑Cost & On‑Quality delivery of all Customer Service & Support activities within the Information Resilience business. Including management of a technical help‑desk service.
• Manage and apportion product shipments to maximise revenue profiles.
• Act as the primary customer focal for On‑Contract activity and provide status reporting on Service Contract performance/changes to customers and senior management.
• Planning and designing Service Capabilities to support business growth in‑line with Strategic Priorities and 5‑Year Plan.
• Plan, specify and maintain the products and/or projects in‑line with the Strategic Plan/Technical Roadmap ensuring benefits align, EoL and EoS activities are planned and controlled.
• Develop and maintain close relationships with internal, external and customer stakeholders to develop a successful product portfolio and competitive service solutions that are underpinned by wider stakeholder acceptance and buy‑in.
• Contribute to the development of the competitive market and product strategies, ensuring robust competitive advantage and differentiation is achieved, including recommendations for introductions, changes and enhancements over respective product life‑cycles.
• Engage and collaborate with stakeholders to ensure alignment with L3
  
  Harris’s strategic national and international objectives. Provide pre‑sales technical support to the Sales & BD team, engaging with customers to understand their technical requirements.
• Act as a voice of the customer to assist in the prioritisation and development of new products and services.
• Deliver briefings to internal personnel to develop understanding of current and future product issues and capability gaps.
• Define key…