Junior IT Support Engineer

Salary: £26,000 - 30,000 per year

• Strong basic knowledge of Windows operating systems
• Experience with IT system setup and configuration
• Ability to diagnose hardware and software faults
• Familiarity with Office 365, Intune, Autopilot, Exchange, and Active Directory user and computer management
• Basic networking knowledge
• Experience using Microsoft Office applications
• Proven ability to resolve incidents quickly using remote support tools
• Exposure to HP and Dell hardware
• Prior experience working within a managed service desk provider is beneficial
• Self-motivated with strong communication, problem-solving, and organisational skills
• Ability to work effectively as part of a team
• Passion to learn and develop within IT support

• Provide junior IT support within a managed service provider environment
• Set up and configure IT systems
• Diagnose and resolve hardware and software issues
• Support users with Windows, Office 365, Intune, Autopilot, Exchange, and Active Directory tasks
• Handle basic networking-related issues
• Liaise with third‑party suppliers to ensure faults are logged, managed, and SLAs are met
• Resolve incidents efficiently using remote support tools
• Work collaboratively with the team in a flexible, professional environment

• Active Directory
• Hardware
• Support
• Office 365
• Windows

More:

We are a Microsoft Gold Partnered managed service provider based in Tewkesbury, and we are looking for an enthusiastic Junior IT Support Engineer to join our forward‑thinking and growing team. We have experienced 50% growth over the last 18 months and offer strong opportunities for career progression. Our culture is relaxed yet professional, with an emphasis on sharing ideas, supporting innovation and creativity, and giving our team flexibility.

The role offers a salary of up to 30K plus 2x overtime.