Retail Supervisor

A little bit about Lindt We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions.

We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.

How you could help us to Enchant the World with Chocolate We have an exciting opportunity where you could be a part of our incredible  this role you will …Support the store management team in motivating, inspiring and developing a team of dedicated chocolate advisors, towards the accomplishment of the retail plan Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies

Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day Actively support an environment of collaboration through sharing knowledge, information and encouraging teamwork to drive ideas to action

Where you’ll be based

This role is based in Cotswold Store and is 16 hours per week

Key Responsibilities Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets

Track store KPI’s and support the store management team to identify opportunities and risks, supporting a clear course of action

Align with line manager on action plans from store performance reviews

Collaborate with store management team on opportunities for key trading periods

Delivering and Developing Operational Excellence Contribute to a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store

Maintain awareness of audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.

Comply with company Health and Safety policy and procedure, and take associated actions to ensure a safe working environment for all Escalate issues to the store management team when necessary in a timely manner

Delivering Outstanding Premium Visibility and Communication with our Customers Become an expert brand ambassador in delivering the Lindt Service proposition by living the values and personally contributing to a customer centric-culture

Embrace the Global Retail Mystery shop program, using the results to recognise strengths and share best practice

Maintain monthly visual merchandising plan to company standard

Stay informed of current trends and contribute to weekly Competitor Watch of the local market place

Understand and actively anticipate consumer needs and go the extra mile to delight customers

Leading for an Inspiring Place to Work Take responsibility for developing your own skills and capability and support a learning culture

Collaborate with line manager in order to achieve your own agreed PDP objectives

Participate in monthly 1-2-1s with your Line Manager to guide your own performance

Work with line manager to resolve personal performance issues in a timely manner

Align with line manager on action plans from personal performance reviews

What experience you’ll bring

Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer

Proven track record of delivering performance at a high level within a team Numerate with good analytical and IT skillsA highly motivated self-starter, with a drive for results

Excellent interpersonal skills, able to build relationships internally and externally

An infectious can do…