Center Operations Manager

Center Operations Manager

Location:

Tewksbury, MA 01876

Date Posted: 12/30/2025

The Center Operations Manager will be involved in many facets of the business including day-to-day management, recruitment, scheduling, customer service, reporting and general administrative tasks in support of the Center's operations. Additionally, they maintain accurate records related to the staffing and delivery of service for each case as well as assist in the creation and maintenance of a master schedule and adequate staffing of clinical cases according to the budgeted hours per client authorized by the client’s insurer.

• Manage day-to-day operations of the center.
• Recruit, schedule and manage staff.
• Handle customer service and reporting.
• Maintain accurate staffing and service delivery records.
• Assist in creation and maintenance of master schedule.
• Act as liaison between administrative and clinical staff.
• Serve as primary point of contact for case assignment and staff availability.
• Support HR, Operations, and Clinical departments; act as reliable source of information to staff, clients, peers, and management.
• Additional duties may be assigned based on company needs.

• Professional knowledge and experience with scheduling and operations.
• High standard of ethical conduct and respect for confidentiality.
• Honesty and integrity.
• Polite, courteous, and cooperative communication with internal and external clients.
• Demonstrated ability to perform each essential duty satisfactorily and react to change productively.

• Bachelor’s Degree or equivalent work experience.
• Preferred:
  Bachelor’s degree in Marketing, Business Administration, or Healthcare.

• 1–2 years in medical, dental, therapy, PT, OT office administration or scheduling.
• 3–5 years preferred.
• Prior Practice Managers encouraged to apply.

• Strong rapport‑building skills, especially on the phone.
• Sense of urgency.
• Ability to work independently towards assigned goals.
• Excellent time management and organization skills.
• Ability to manage multiple tasks, prioritize and meet deadlines.
• Attention to detail.
• Ability to administer processes consistently across the company.
• Superb communication skills.
• Collaborative working with ABA personnel.
• Good listening and communication with management, staff and families/clients.
• Professional appearance and presentation required.

• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Proficiency in email and Outlook.
• Ability to keep accurate records, work in database, use Excel and track processes.
• Use Zoom and Go To Meeting software.
• Ability to learn ReThink software within 30 days.

• Medical, Dental, and Vision Insurance through United Healthcare.
• Paid Time-Off including Vacation, Sick, and 8 Paid Holidays.
• Long‑Term Disability and Life Insurance.
• 401(k) with a 6% match and a two‑year vesting schedule.
• Weekly Pay each Thursday.

• Exposure to constant or intermittent sounds that may cause distraction.
• High demand for telephone work.
• Considerable stress may occur due to deadline pressure.
• Full‑time hours: 8:30 am to 5:00 pm; duties must be fulfilled regardless of the number of hours worked. Hours may vary based on recruitment projects and may change at any time.
• Must read and respond to emails and accept calls outside of work hours.

Kaleidoscope Family Solutions ABA and its subsidiaries and affiliates do not discriminate and are Equal Opportunity Employers.

Office Email:
Recruit
Office Phone: 877‑ABA‑0399
Office Address: 950 E Haverford Road, Suite 100A, Bryn Mawr, PA 19010